Product Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

The Product Manager, Wholesale will be responsible for conducting market research; generating product requirements; determining specifications; creating the product road map; helping drive and support technical delivery end to end; partnering with IT and Network Engineering, project/program management, marketing, and other key stakeholders to define release schedule; and drive go-to-market activities. The Wholesale business includes MVNO and IoT.

Job Responsibilities:

• Establish partnerships across the wholesale organization and the enterprise to define, develop, manage, and drive execution of the product roadmap based on business and customer needs.

• Identify target customer(s) for existing or future products, and design and drive product research.

• Conduct cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.

• Define detailed product features and user stories for highly complex products and collaborate with stakeholders and technology teams to drive product feature implementation.

• Participate in technical design and architecture with cross functional teams – network architects and engineers, IT architects, and various back-office teams for successful development and implementation of the business requirements.

• Own and manage product backlog and prioritize with our business and technology stakeholders. Work with stakeholders and follows enterprise process to secure and maintain product funding.

• Support business development, operations, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.

• Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.

• Generate and maintain dashboards and reports that track product health and success metrics.

• Provide support to partners and internal operational teams to resolve partner issues related to billing, network connectivity and network performance.

• Drive specific ad hoc analysis and present information to executive level management on request.

• Provide Technical Training to potential and current Customers and internal teams.

Education:

• Bachelor's Degree (Required)

Work Experience:

• 4-7 years of relevant Product Management experience in building and launching products in telecommunications with focus on wholesale (B2B2X) and/or enterprise (B2B) business models. Advanced level understanding of BSS/OSS.

Knowledge, Skills and Abilities:

• Experience as a Product Manager in telecommunication network technologies with a focus on technical product management and/or product development.

• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.

• Experience in building and launching new products and features for wholesale or enterprise customers that are consumed, managed and supported using billing and customer management platforms.

• Experience in building and launching wireless network products/services and billing products and features

• Experience in translating business needs and technical concepts into clear, actionable product requirements.

• Strong technical skills and ability to partner with Engineering and other cross functional teams regarding architecture and feature functionality decisions and initiatives

• Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.

• Agile Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.

• Proficiency in requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $100,100 - $180,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.