Product Manager

Introduction

Do you have the career opportunities as a Product Manager you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Product Manager where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

HCA Healthcare’s Digital Patient Experience (DPx) organization is seeking a Product Manager for a high-paced product team composed of product analysts and domain experts to drive product direction, integrity and delivery; The DPx organization brings to life our patient facing digital products, including hospital and physician websites, registration and scheduling, kiosks, the MyHealthONE patient portal, and more. The candidate will collaborate with business partners, vendors and other stakeholders to understand product priority and vision for improving the Digital Patient Experience. Building strong relationships with teams, peers, leadership, business partners, stakeholders and vendors is a key component for success in this position.

This is a functional management role responsible for our Marketing Technologies vertical. Today, this role is responsible for aligning Digital Marketing and CRM needs with DPx and Enterprise technology stacks in support of HCA Healthcare’s 2,000 points of care. The responsibility of this leader is inclusive of working collaboratively with cross functional technical teams across HCA Healthcare ITG. Lastly, and most importantly, this leader is held accountable to ensure HCA Healthcare Enterprise standards and best practices are in place and remain current for Architecture, Data, Cyber Security and Information Protection.

The Product Manager will ensure that business needs are captured, technology roadmaps are developed and align to business strategy, and products are delivered as planned. He/she will define product strategy, set problem priorities and provide direction and priority to delivery teams through the technical leaders who maintain product backlogs. His/her teams will be responsible for sizing overall opportunity, impacts and full potential for new product features as well as capturing the high-level business objectives across various business units, crafting a product vision and solution approach while partnered with DPx peers and leadership, Enterprise Architecture, Information Protection, Enterprise Data and various Centers of Excellence across the HCA Healthcare Enterprise.

The candidate should demonstrate an understanding of complex ideas, and be capable of evangelizing the strategy, and priorities to the team and stakeholders. This role should practice attentive listening and display executive presence as they will be frequently meeting with senior-level business management and presenting to large groups including Product advisory committees. The Product Manager should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.

GENERAL RESPONSIBILITIES

People

• Communicate effectively for both technical and non-technical audiences
• Cultivate a motivating environment that brings out the best in people and improves performance of others
• Advocate on behalf of delivery teams/individual contributors when concerns or issues arise
• Use product and technical expertise to expose trends and influence decisions for our stakeholders
• Build healthy trust and partnership relationships with staff, leadership, stakeholders, peers, and vendors
• Work with leadership in resolving conflicts involving staff, vendors, stakeholders and business partners
• Provide excellent cross functional communication with Engineering, Analysis, Architecture, QA, and other technical stakeholder team members

Strategy & Planning

• Collaborate with product, technology, and business teams across HCA to set and evangelize product vision, strategy, metrics and roadmaps while influencing measured successful product and feature rollouts
• Define new products and drive alignment across multiple business and technical stakeholder teams
• Influence conceptualization and development to produce high-quality digital products that provide measurable patient value
• Establish priority for features and capabilities to ensure project timelines are met while navigating priority tradeoffs to support changing business needs
• In collaboration with DPx Strategic leadership, building a roadmap to drive real value for DPx digital products with milestones for success inclusive of discovery, and measurement
• Qualify & quantify the return on investment of new strategic work requests and product functionality through business case development and presentation to senior executives

Delivery & Execution

• Lead product delivery teams and work with matrix partners to drive execution of projects across the product lifecycle
• Seek input and expertise from stakeholders across lines of business
• Coordinate across business units to create cohesive ITG vision and requirements
• Translate business needs into documented, prioritized scope/plans and funding requests
• Monitor product ITG requests and manages performance against ITG development goals
• Assess product and project effectiveness post implementation; leading troubleshooting efforts when needed
• Deliver status reports, identifying and escalating risks and issues when appropriate
• Monitor and act on product performance data (e.g., patient actions, delivery, financial, and operational) to identify new enhancement opportunities
• Build metrics to help prioritize and drive execution towards the product vision and strategy
• Work with finance, product colleagues and operations to ensure financial viability, operational excellence and continuous improvement
• Support proactive issue resolution and productive problem solving when concerns arise around product design and business processes
• Continually improve products using measured KPIs and OKRs
• Set direction to ensure delivery teams meet work objectives
• Organize delivery teams and then allow them to self-govern and execute
• Support Change Management and the improvements in Change Control processes while ensuring minimal/no impact to patients
• Recommend and lead change for incorporating process improvements into overall product management
• Work with UX to develop prototypes, mockups, and/or wireframes for new products and product functionality to cast product vision into the organization.
• Review technical design with other Delivery Leads, Product Managers and peers
• Ability to understand technical challenges and make educated trade-offs with your team; know business and technical workflows, needs, value drivers, and decision making process, in order to deliver product intent and goals

What qualifications you will need:

EDUCATION

• Bachelor’s Degree in Computer Science, Engineering or related field - Required

RELEVANT WORK EXPERIENCE

• 5 or more years

MANAGEMENT EXPERIENCE

• 3 or more years
• Other preferred/required experience: Dev Lead, PA Lead, QA Lead or other delivery discipline Leadership is relevant as well

OTHER/SPECIAL QUALIFICATIONS

• Demonstrated passion around improving digital consumer experience; consumer and data-focused
• Strong track record of execution in a multifaceted organization, requiring building sponsorship and collaborating with internal product owners to successfully roll out products
• Proven ability to engage with all levels of staff within varying lines of business
• Creative problem solver with experience in early-stage discovery who understands how to deliver impactful products in a fast-paced environment
• Constantly looking to hone one’s instincts through patient feedback and data insight
• Experience in building and driving adoption of new tools
• Experience with cross-team coordination, project management concepts, and executive presentation skills
• Experience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presence
• Experience and disciplined in Agile development techniques
• Experience with end-to-end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of product priorities
• Experience with people influencing
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Passionate about how products work “under the hood” and comfortable discussing technical challenges with engineers and architects
• Self-starter who can collaborate with cross-functional partners in a dynamic environment and deliver results
• Excellent verbal and written communication skills
• Experience influencing digital transformation
• Experience within the healthcare industry is a plus, but not required
• Experience leading in a team-oriented, collaborative environment, taking ownership and initiative and holding self and others accountable
• The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly
• Adaptable and flexible, with the ability to handle ambiguity and changing priorities
• Professional demeanor and positive attitude; customer service oriented
• Respect for diversity of experience, characteristics, viewpoints, and opinions

PHYSICAL DEMANDS/WORKING CONDITIONS

• Requires prolonged sitting
• Requires eye-hand coordination & manual dexterity to operate computer equipment
• Works in an office environment
• Must be flexible with the ability to work evenings or weekends as the schedule demands
• Physically able to participate in training sessions, presentations, and meetings
• Some travel may be required for the purpose of meeting with stakeholders or off-site personnel/management

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.