Product Manager, Mission (Remote)

WHO WE ARE!

Susan G. Komen brings a home office based working environment for each specified local community. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Product Manager

At Susan G Komen, we leverage various business solutions across our organization to facilitate day-to-day operations. These business solutions traverse many departments and business processes, ranging from large enterprise platforms to 'home-grown' solutions. As a Product Manager, you'll play an integral role in ensuring that we're using the right business solutions to their full potential to meet ongoing business needs and support our corporate mission. This position will work in lockstep with application and domain leaders to create a clear strategic direction that the product development team will deliver. You will work with a team with a clear and descriptive set of requirements and deliver product features and functions by balancing customer needs with business strategy and minimizing defects and technical debt.

The person in this role will report to the Product Management Director and interact with key stakeholders from the Mission team and supporting groups, including Marketing, Operations, and IT. These groups leverage technology solutions to facilitate constituent and partner relationship management, research grant and research data management, advocacy, health education, and health services.

What you will bring to the table

• Vision and Alignment: Partner with key stakeholders to establish the product vision, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) for the product team.
• Collaborate with stakeholders to align product considerations with the overall vision, features, and roadmap.
• Leverage customer insights, feedback, financials, compliance, and risk data to define product features and roadmap.
• Documentation and Requirements: Collaborate with staff and external partners to create and maintain key product documentation, including customer journey map, process mapping, user stories, etc.
• Identify and define key non-functional requirements (e.g., security, availability, performance) to achieve the organizational review growth.
• Product Backlog and Quality Assurance: Build and prioritize product backlog to achieve OKRs.
• Continuously update the backlog through meetings with stakeholders and the product team.
• Ensure product adherence to high-quality standards.
• Functional and Non-Functional Requirements: Define functional and non-functional product requirements for the IT team.
• Validate user story acceptance criteria.
• Collaborate with data stewards to ensure data quality controls are implemented.
• Strategic Partnerships and Dependencies: Manage dependencies with cross-functional teams while identifying and building strategic partnerships.
• Regularly participate in product meetings and communicate with stakeholders to align goals and vision.
• Change Implementation: Actively participate in implementing changes, such as creating reports and providing training and documentation.
• Optimizing Business Processes: Contribute to optimizing business processes and the effective use of solutions to meet company objectives.

We know you will have and be able to

• Bachelor’s degree in a relevant field: e.g., Business, Computer Science, Marketing, or related discipline and at least 5 years of experience as a product manager or in other equivalent positions.
• Proven experience as a Product Manager, preferably in a non-profit or community-focused organization.
• Communication: Excellent verbal and written communication skills are essential for collaborating with stakeholders, presenting ideas, and documenting product requirements.
• Adaptability: The ability to adapt and iterate to changing priorities, requirements, and organizational needs is crucial.
• Empathy: Understanding the needs of users, stakeholders, and team members is essential for creating user-centric solutions.
• Collaboration: Working effectively with cross-functional teams, including engineers, designers, and business leaders, is vital.
• Problem-Solving: Strong analytical and critical thinking skills are necessary for addressing complex challenges.
• Leadership: Inspiring and motivating key stakeholders toward a common goal is key to success.
• Consultative Approach
• Engage with stakeholders through active listening, open, collaborative dialogue, and probing questions to deeply understand their needs, pain points, and objectives. Provide expert guidance and recommendations based on this understanding.

We would love if you also have

• Domain experience in Healthcare & Life Sciences
• Solid understanding of CRM, data integrations and management, and other healthcare solutions.
• Experience with the following platforms: Salesforce CRM, Salesforce Health Cloud, Proposal Central, Capital Canary, and WordPress.
• Proficiency in product management tools (e.g., Jira, Asana) for backlog management and collaboration.
• Understanding of software development processes (e.g., Agile, Kanban).
• Knowledge of data analytics and reporting tools to track product performance.
• Experience working with and integrating with CRM, Email & Reporting platforms is a plus
• General Skills: Creative and strategic thinking, attention to detail

So, what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Approximate salary $74,000 to $100,000/annually, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must be within the contiguous United States (we do not employ in AK, DE, ID, ME, MT, NM, RI, SD, UT, WV, WY). In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.