Product Specialist

At the same time many industries are changing because of the use of technology to research and purchase products that would otherwise be picked up at a retail store, the car industry is evolving as well. The time typically spent researching vehicles at dealerships, test driving cars, and looking at finance or leasing options is now being replaced with spending time online. Manufacturer websites, 3rd party resources like KBB.com and TrueCar.com, and comprehensive dealership sites with their best price upfront have done most of the heavy lifting for many customers. The next few years will transition from traditional salespeople to Product Specialists and Delivery Coordinators.

You would be a part of the next generation Product Specialist/Delivery Coordinator.

The job role will include doing product demonstrations for customers at the dealership, or offsite at their home or work. You will make videos for how to use the technology, video walk around presentations talking about the features and benefits, and what to expect videos for customers about the process of buying and servicing their vehicles at our dealership. You will utilize the latest predictive technology to engage customers who are actively looking for vehicles and many who were not in the market but meet certain criteria making them prime prospects to engage with regarding our new products. You will also learn about automotive financing and leasing and share the benefits of both to help customize programs that best suit our customers. You will act as a concierge with online customers who are shopping through our online portal allowing the customer to complete an entire transaction online without ever entering the dealership. In addition, you will learn about the 5 businesses under one roof that make up our dealership. Lastly, you will be making phone calls to follow up with both sold and unsold customers.

At Arlington Heights Ford, we strive to make every customer a customer for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from us through the years.

Benefits

• Medical
• Dental
• Vision
• 401k with Match
• Life Insurance
• Short/Long Term Disability
• Paid Training
• Paid Time Off
• Discounts on Products and Services

Responsibilities

• Work cooperatively with Service and Sales teams
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Other duties as assigned

Qualifications

• Excellent listening and verbal communication skills, outgoing and positive personality
• Punctual nature and ability to handle flexibility in a dynamic work environment
• Ability to multi-task in a fast-paced, high volume dealership
• Must be a team player with integrity and strong work ethics
• Professional appearance and eager to improve on all aspects
• High school diploma or equivalent required
• Computer and math skills required. CDK experience a PLUS!
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.