Product Training Specialist

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO Incorporated is seeking a skilled Product Training Specialist to create and deliver top-tier technical training materials. These materials will be tailored for both internal and external audiences with diverse technical skill levels. Key areas of focus include diesel-powered generators, welders, light towers, compressors, and other diesel-powered construction equipment commonly found in equipment rental yards.

The salary range for this position is $85,000-$100,000 based on experience and qualifications. 25% domestic and international travel is required for this role.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition Reimbursement

Duties/Responsibilities:

• Provide comprehensive product training and service education for ECHO/Shindaiwa equipment, enhancing product knowledge, customer success, and satisfaction for internal staff, distribution/dealer personnel, and end-user customers.
• Develop and adhere to departmental standards, style guides, requirements, and protocols.
• Conduct training sessions locally and at customer sites to support ECHO/Shindaiwa distributors and dealers, improving customer confidence and product reliability.
• Deliver courses and materials through various platforms, including in-person sessions, ECHO’s learning management system (LMS), and potentially live virtual or pre-recorded training formats in the future.
• Develop and deliver specialized training sessions for distributor personnel to efficiently diagnose machine issues, enhancing repair efficiency and cost-effectiveness.
• Collaborate with the video production team to create training videos, serving as the subject matter expert for script and content review, and potentially appearing in or hosting video series.
• Assist in the creation and implementation of product-specific sales and technical courses, including online distance learning programs for the LMS.
• Provide subject matter expertise to support the Service Department, Product Marketing, Sales, and Parts Marketing.
• Travel as needed to develop and deliver training to internal staff, distributors, dealers, and end-users, while maintaining certifications and staying up to date on best practices in power generation equipment training.
• Create, update, and maintain curricula, lesson plans, and classroom reference materials.
• Conduct student and course evaluations, track costs, and drive continuous improvement in training programs.
• Perform additional duties as needed, including assisting with special projects and supporting the Training department and other teams.

Job Experience/Skills:

• Minimum of three (3) years of industry experience, or equivalent experience, in Adult Education, Training Development, or Continuing Education within an industrial equipment setting.
• Strong technical knowledge, competency, and aptitude in diesel-powered power generation equipment.
• Hands-on experience with power generation repair, including troubleshooting and on-the-job training.
• Comprehensive industry knowledge of best practices in training development and delivery.
• Proficient in training curriculum design, development, and instructional methodologies, with strong presentation and classroom material preparation skills.
• Skilled in instructional design methodologies and effective teaching practices.
• Excellent computer skills, including proficiency in PowerPoint, Excel, and Word, with the ability to learn and use additional software as needed for training program development and delivery.
• Highly motivated, creative, and innovative, ensuring training classes are effective, engaging, and provide measurable value to participants and their organizations.
• Exceptional classroom presentation abilities, including effective demonstration and instruction techniques in both classroom and shop settings.
• Strong understanding and ability to support the company’s training strategy.
• Capable of innovative thinking, challenging the status quo, and promoting continuous improvement across all training programs.
• Skilled in building effective relationships throughout the organization, demonstrating objectivity, respect for individuals, and fostering collaboration to create a positive work environment.
• Strong project management, prioritization, and time management skills.
• Exceptional verbal and written communication skills, enabling effective interaction with all levels of the organization, both internally and externally.
• Proven adaptability, openness to constructive feedback, and ability to adjust behavior accordingly.
• Bilingual skills in Spanish are a plus.

Education: A high school diploma is required, with a BS or BA degree strongly encouraged.

Travel: Approximately 25% domestic and international travel will be required.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.