Project Cordinator

About Redemption Plus:

At Redemption Plus, we’re not just a large toy distributor—we’re the driving force behind the fun in Family Entertainment Centers (FECs)! Since 1996, we’ve been jazzing up game rooms with our innovative redemption, crane, and merchandiser prizes. In the world of FECs, redemption means turning those hard-earned game tickets into exciting prizes or memorable experiences. We don’t stop at just supplying prizes; we’re all about enhancing the game room’s revenue with our cutting-edge redemption management training and tech solutions, making inventory management a breeze.

Our work culture is where fun meets energy meets positivity! We thrive in a dynamic environment and are on the lookout for spirited individuals who are passionate about helping small businesses shine. As a privately owned powerhouse, we’ve made a big splash in the industry, and we’re excited to welcome collaborative new team members who share our drive and enthusiasm. Join us and be a part of something amazing!

What We Offer:

• Comprehensive training and coaching
• Supportive and collaborative team environment
• Competitive base salary with clear pathways for advancement
• Excellent benefits, including a matching 401K
• Opportunities for career growth and skill development

Position Overview:

We are seeking a proactive and organized Project Coordinator to join our team. This position plays a key role in managing and executing Merchandising and Design projects from start to finish. Additionally, the Project Coordinator will collaborate with the Product, Marketing, Sales, Merchandising, and Design departments on key aspects of trade show planning and sales support. You will be responsible for ensuring a smooth workflow, meeting deadlines, coordinating with various teams, and maintaining strong communication with both internal and external stakeholders. Attention to detail is critical to success in this role, as you will be managing multiple tasks and ensuring all project components align. If you have a passion for project management and thrive in a dynamic environment, we want to hear from you!

Primary Responsibilities:

• Assign workflows for all Merchandising and Design projects, ensuring tasks are clearly defined and completed on schedule.
• Oversee the planning, setup, monitoring, and closeout phases of projects.
• Utilize project request forms (via Jotform.com) to receive and manage project information.
• Manage all project-related details via Salesforce (SFDC).
• Coordinate the merchandising team's schedule and availability to ensure timely project delivery.
• Build and maintain project calendars, tracking important deliverables, approval deadlines, and shipping schedules.
• Review and close counterset orders, ensuring all shipping instructions are sent to the warehouse team.
• Provide regular status updates to internal and external stakeholders, highlighting changes or new needs.
• Serve as the first point of contact for the on-site Merchandising Team when issues arise.
• Manage inventory of the Merchandising Toolkit.
• Provide backup support to the Merchandising team in ShelfLogic, creating or adjusting project planograms as needed.
• Lead weekly pipeline meetings with the account and design teams to evaluate the status of new and ongoing projects.
• Coordinate requests for marketing collateral with the sales team.
• Coordinate and manage all logistics for trade show events, including shipping, setup and teardown, setting clear timelines for contributing team deadlines, and team registration.

Merchandising Projects

These projects map out the product for an FEC’s redemption space, including a planogram, product suggestions for all areas including cranes and merchandiser machines, and a line item quote. These projects can be virtual (sent to the customer to set up themselves) or on-site (member(s) of the Merchandising Team travel to help the customer set up and provide training for their team.)

• Project Process:
• Receive Input from Customer
• Enter Information into Salesforce
• Create Project Scheduling Timeline
• Assign Project to Planogram Designer
• Monitor and Track Project Progress
• Proof Completed Project
• Send for Customer Approval
• Facilitate Customer Change Requests
• Finalize Order and Send to Warehouse
• Monitor Shipping and Communicate Expectations
• Mitigate Delays
• Perform Final Check-In and receive Customer’s Final Checklist
• Serve as Ground Control During On-Site Set-Ups

Design Projects

These projects map out the physical design for a Family Entertainment Center’s redemption space and include a Preliminary Design, Final Design, and Vendor Drawings.

• Project Process:
• Receive Customer Information:
• Enter Information into Salesforce
• Monitor and Track Project Progress
• Communicate with the Design Team and Customer

Skills & Qualifications:

• Proficiency in Customer Relationship Management (CRM) tools, particularly Salesforce (SFDC) and Jotform.
• Proficiency in Google Products (such as Google Sheets, Docs, Calendar, etc.)
• An associate's degree is required; a bachelor's degree is preferred.
• Minimum 2 years of related experience, with proficiency expected at 7 years.
• Ability to mentor and advise team members.
• Visual Merchandising experience is preferred but not required.

Personal Attributes Required for Success:

• Attention to Detail: Must be able to manage and track multiple projects, ensuring accuracy and precision in all tasks.
• Self-Directed: Able to work independently and make confident decisions with autonomy.
• Organization: Strong organizational skills to manage timelines, tasks, and communications between various stakeholders.
• Communication Skills: Clear and effective communication with customers and internal teams is essential for success.
• Project Management: Ability to manage multiple projects concurrently while maintaining focus on deadlines and customer satisfaction.
• Problem-Solving: Quick thinking and solution-oriented when issues arise during the project lifecycle.
• Collaborative: Enjoys working on projects with multiple departments and in a team environment.

Travel Requirements:

This position has limited travel, but may be required or offered on occasion in an effort to gain insights from within and without the industry.

Flexible Work Options:

This position is eligible to WFH (work from home) part-time after 30 days of continuous employment with Redemption Plus and in accordance with the policy as defined in the Employee Handbook. This privilege is contingent upon the employee verifying a minimum home internet connection of 10Mb Download and Upload to ensure quality voice over IP experience for our customers.

Physical Demands:

While performing the duties of this position the team member is regularly required to sit, talk and hear. This position frequently requires the use of hands to handle or feel and reach with hands, arms and fingers. This position is occasionally required to stand, walk, kneel down, climb a ladder and drive or ride in a motor vehicle. The team member must occasionally lift and/or move up to 25 - 50 lbs. The team member must have the ability to travel, sometimes with short notice. This team member must also possess the ability to work effectively in an open working space, solve problems and interpret data quickly while demonstrating a high degree of inclusive collaboration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Overland Park, KS 66211: Relocate before starting work (Required)

Work Location: In person