Property Manager

Self-Storage Manager Job Description

Qualifications & Requirements

✓ Valid Driver’s License

✓ Reliable Transportation

✓ Customer Service Experience

✓ Verbal/Written Communications

✓ Basic Computer Skills

✓ Be able to lift 50lbs

✓ Be able to walk the property

✓ Flexible Scheduling – any day from 9am to 6pm

Job Knowledge and Duties

✓ Perform daily functions of running the self-storage facility in accordance with company standards

✓ Understand the features and benefits of the facility and how to use each

✓ Complete daily walk thru including lock checks and cleaning units as needed

✓ Be prepared to work 15-25 hours/week at a sister location

✓ Make daily bank deposits and ensure accuracy of deposit information

✓ Maximize the rental potential of each unit

✓ Manage Budgets associated with the cost of operations & expenses

✓ Maintain a strong knowledge of lease requirements

✓ Prepare and execute the required lease agreement in accordance with policy

✓ Maintain a strong working knowledge of all product lines and service available

✓ Ensure the proper training of all personnel on-site

✓ Adhere and respond to internal audit procedures and findings

✓ Administer the requirements set forth in the Operations Manual

✓ Adhere to the guidelines set forth in the Human Resource Handbook and Policy Manual

✓ Maintain general curb appeal of the property-landscaping, facility cleanliness, and lighting

✓ Prepare the evaluations of employees and other-directed assessments

✓ Maintain a positive working relationship with all team members

✓ Monitor the activities of all contractors while on-site and report concerns to higher level Management

✓ Schedule personnel as required for office coverage

✓ Report and conduct appropriate investigations of all accidents, emergencies, injuries or safety violations

✓ Establish and maintain an outreach program in marketing and a referral system

✓ Perform other tasks as assigned for the successful operation of the company

✓ Understand and comply with uniform guidelines set by company

✓ Keep office clean and organized, free of any clutter, pets and odors Repair and Maintenance

✓ Perform light repair and maintenance duties, including but not limited to: Cleaning out units Wiping down doors Pickup up trash Cleaning Hallways, office and bathrooms

✓ Perform preventive maintenance such as but not limited to: Change HVAC filters as required Grease door springs on roll-up doors Oil gate chain as needed

✓ Report via work order any areas outside manager expertise

✓ Oversee contractors and third-party vendors work Administrative & Legal

✓ Maintain accurate records for each customer including lease, addendums, correspondence

✓ Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company

✓ Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines

✓ Keep post auction paperwork labeled and filed for seven years

✓ Use computers as designated for business use only

✓ Be proficient at Sitelink, Store Logix or Digi Gate

✓ Prepare weekly and monthly reports accurately and submit in a timely fashion Collections ✓ Perform required communications in accordance with company policy

✓ Make collection calls and send reminder notices per company policy Sales

✓ Meet or exceed net rental goal each month

✓ Follow up on all internet, e-mail or call center leads, maintaining a 75% conversion ratio from lead to rental

✓ Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees

✓ Ensure phones are answered in a professional manner

✓ Show a storage unit to every walk-in customer Customer Service

✓ Provide greater than expected customer service including:

✓ Being polite and respectful, listening to customer’s needs

✓ Stand when anyone enters the office

✓ Escalate customer concerns as necessary, following up with the customer Marketing

✓ Perform in-store and off-site grassroots marketing, visiting at least four businesses per week.

✓ Create and keep current a marketing log to track marketing activity

✓ Effectively use company provided marketing materials to enhance marketing activities

✓ Attend company approved or sponsored marketing events

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Carlsbad, NM 88220 (Required)

Work Location: In person