Recreation Technician - Customer Service And Front Desk Representative

Description

There are currently 2 vacancies for the new Recreation and Aquatics Centers that are anticipated to open in Spring 2025. 1st round interviews are anticipated to take place on January 22 and January 23, 2025.

The work schedule for the Recreation Technician Front Desk at the Recreation Center will include working one weekend a month as well as participation in outdoor special events and holidays.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for implementing programs or projects as directed, conducting program related research, teaching educational classes or volunteers and providing referral services to customers.

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Plans, organizes, and coordinates activities to promote the Town’s recreation programs and events. Presents program/event information at a variety of meetings, outreach events and public speaking opportunities.
• Coordinates with the applicable internal division in the development of marketing and public information strategies and media plans for recreation programs and events.
• Updates/maintains the Town's parks and recreation website using a content management system (CMS) on a daily basis; create and design web pages; converts files to PDF formatting, prepares graphics for web use; scans or digitally compresses photographs and other artwork; generates e-mails, correspondence and instructional materials to notify users of policies, outages, and other web and internet information; develops online discussion forums and/or similar interactive tools that solicit information and feedback from the community.
• Generates creative copy for marketing materials and community outreach, including brochures, newsletters, social media, signage, etc.
• Coordinates a variety of signage calendars, editorial calendars, graphic design schedules, etc.
• Assists with the implementation of recreational programs and activities; leads and monitors program participants.
• Guides and counsels park patrons/program participants on park/program rules, care of equipment and acceptable conduct in a helpful, positive manner; assists park patrons/program participants in providing information, direction, and education and responds to complaints, inquiries, and information requests.
• Provides prompt and courteous customer service in the front desk area in person and on telephone; responds to requests for information; answers routine questions; directs customers to appropriate department for assistance; monitors access, registrations, and money handling.
• Creates and maintains clear, accurate and concise reports including, but not limited to incidents, programs, activities, enforcement actions, and related documents.
• Assists in the identification and resolution of safety and maintenance issues within town-owned properties and other facilities that the Town partners with.
• Attends staff meetings as required; seeks out and attends training/learning opportunities to gain additional knowledge in specific areas of responsibility.
• Oversees seasonal staff and related logistics.
• Performs related work as assigned.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

LICENSING/CERTIFICATION REQUIREMENTS

• First Aid;
• CPR/AED
• Food Safety Certificate;
• Maintain all certifications/licenses required at job entry.

SPECIAL REQUIREMENTS

KNOWLEDGE

• Recreation programming principles;
• Digital media and website development, marketing, communications, or a related field.
• First aid methods and necessary safety precautions used in recreational activities;
• Customer service principles;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.

SKILLS

• Strong organization skills with exceptional attention to detail while managing multiple tasks and changing priorities;
• Interpreting rules and regulations and apply them to practical situations;
• Planning, organizing and problem solving;
• Using computers and related software applications;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.

Major Benefits for Full-Time Employees
(Employees choose the benefits that best meet their needs.)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pre-tax unreimbursed medical and dependent care flexible spending accounts
• Arizona State Retirement System membership
• Short-term and Long-term disability insurance for the employee
• Town-paid basic life insurance
• Optional employee-paid employee and dependent supplemental life insurance
• Commuter life insurance for business travel and travel to and from work
• Deferred compensation plan (457) with employer match
• Retirement Health Savings Account
• Optional enrollment in Identity Protection Program
• Paid holidays, plus one floating holiday annually
• Vacation leave hours annually
• Four weeks of Paid Parental Leave
• Optional income replacement insurance
• Worker's compensation insurance
• Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
• Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
• Direct deposit of paychecks
• Wellness Programs with incentives