Regional Business Coach

Position Summary

The Regional Manager is a dynamic and experienced professional responsible for providing operational, financial, and strategic guidance to both Company-Owned and Franchise Lightbridge Academy centers. This hybrid role focuses on supporting center administration and franchisees to achieve business success while maintaining the highest standards in early childhood education and care. This role works collaboratively with all departments in the Home Office, ensuing operational excellence, while driving the centers to meet and exceed operational goals.

A Regional Manager for Company-Owned and Franchise Centers is required to promote the positive image of Lightbridge Academy and uphold the Vision, Mission, Core Values and Circle of Care philosophy at all times.

Essential Duties and Responsibilities:

The essential functions include but are not limited to the following, based on the strategic growth of the organization:

• Serve as a liaison and conduit for the home office and center teams. Work cross-functionally across all departments within the home office to ensure collaborative relationships with the field and home office personnel.
• Work with senior leadership to develop and execute operational strategies that align with the organization’s long-term goals.
• Identify opportunities to optimize resources, enhance revenue and profitability, and improve customer satisfaction.
• Support the onboarding and growth of new franchise and corporate owned locations, including training, center set-up, and operational procedures.
• In conjunction with the Center Directors and Franchisees, develop the budget, business plan including revenue, KPI, and marketing goals. Provide on-going coaching, training, and feedback to meet and exceed goals.
• Guide centers in the development and implementation of regional and center marketing plans. Ensure use of both traditional and digital marketing strategies to impact lead generation and community presence.
• Champion and utilize company centers as a testing group to pilot new company programs and initiatives.

• Serve as point of contact to assist in resolving parent and staff issues.
• Conduct center visits utilizing established visit procedures to assess center performance, compliance to brand standards, and operational performance in all centers.
• Ensure centers maintain compliance with licensing and regulatory requirements.
• Oversee the implementation of quality assurance and health & safety protocols.

Fiscal Responsibilities:

• Monitor and effectively guide administration and franchisees on P&L management to ensure consistent achievement of profitability goals.
• Forecast trends and analyze variances to determine appropriate operational adjustments – (labor, payroll, etc.).
• Ensure financial understanding at the center level that will link the budget and financial reports to operational activities.

Leadership:

• Establish and maintain a culture in keeping with the fundamental Core Values. Develop a cohesive team amongst corporate center administration and collaborate with franchisees to cultivate strong management teams
• For Franchise Centers: Provide guidance to franchisees in developing and implementing cohesive recruiting and retention strategies for their teams, ensuring alignment with regional goals.
• For Corporate Owned locations: Lead the implementation of regional recruiting and retention initiatives to build strong, effective teams.
• For Corporate Owned locations, conduct administrative performance reviews annually.
• For Corporate Owned locations: Establish and implement professional development goals with CD’s and provide ongoing feedback and training to meet goals.
• Ensure high level of staff morale and retention through implementation of regional recognition programs.
• Analyze market trends, demographics, and competition to identify growth opportunities.
• Enhance brand presence and reputation within the Texas market.

Training and KPI Performance:

• Provide ongoing coaching and development through one-on-one and group trainings to ensure performance in key areas of the business. Hold administration and franchisees accountable for enrollment and KPI performance / goals.
• Facilitate the sharing and implementation of best practices throughout the region through consistent, effective communication – (i.e., weekly team calls, written updates, etc.)
• Utilize client and staff survey results to develop performance improvement plans to ensure consumer satisfaction.

Customer Experience:

• Work with center staff to ensure effective communication between center staff and parents.
• Serve as a liaison between the center staff and home office to ensure positive relationship management with the parents and community.

Reporting and Communication:

· Provide regular updates to leadership on the performance and needs of the Texas region.

· Prepare detailed reports on center visits, action plans, and follow-ups.

Ensure clear and consistent communication with franchisees and their teams. Minimum Qualifications (Knowledge, Skills and Abilities)

· Bachelor’s degree.

· Must live in the TX market and willing to travel within the region at least 75% of the time

· Outstanding leadership and customer service skills. Willing and able to be a “doer” and “influencer”

· Ability to maintain calm/stable in a crisis to effectively guide the centers and staff.

· Strong problem-solving skills.

· Ability to coach, motivate and inspire individuals and large teams.

· Ability to build strong relationships and work cross- functionally within the organization.

· Self-starter and independent worker with strong problem solving and analytical skills.

· Ability to deliver difficult messages with an encouraging and supportive demeanor.

· Excellent financial and business acumen with budgets, P&L’s and KPI management.

· Proficient in Microsoft Suite (Word, Excel, PowerPoint, One Note, TEAMS, SharePoint)

· Excellent written and oral communication skills.

· Strong time management and prioritization skills.

· Prefer 3+ years’ experience in overseeing multiple locations.

Key Competencies:

· Leadership: Inspire and guide franchisees/corporate centers and their teams towards achieving goals.

· Analytical Thinking: Evaluate data and trends to make informed decisions.

· Relationship Building: Cultivate strong partnerships with franchisees and corporate teams.

· Adaptability: Thrive in a dynamic, fast-paced environment.

· Results-Oriented: Drive performance improvements and meet key business metrics.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Dallas County, TX (Required)

Ability to Relocate:

• Dallas County, TX: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person