Resort Manager

Description

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for you and our hourly resort team members including our management training program “Unleashed Leadership Academy”, STRIVE scholarship programs to begin a career in veterinary services, Grooming Academy to become a Groomer and Canine training roles as we expand this service across our many locations. You will benefit from ongoing training and have the opportunity to continually enhance and diversify your skills to open doors to other fulfilling pet careers within our. company. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

We are currently looking for a Resort Manager for our Wilmington location to lead the daily operations of the resort, including staff management, customer experience, sales performance, and focusing on our ‘guests’ care and safety.

ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER INCLUDE:

• Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
• Managing resort staffing by creating schedules, communicating staffing needs, interviewing and hiring, and terminating when necessary
• Training and coaching resort team members based on company standards, policies, and guidelines; recognizing talented team members and developing them for growth in the company
• Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with regional maintenance crew on any building issues
• Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
• Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
• Managing labor cost, payroll, and appropriate inventory of supplies
• Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
• Responsible for assisting new and current team members in completing their required courses and training guides, while providing ongoing coaching for development
• Preparing and delivering annual performance reviews to team members on a timely basis

QUALIFICATIONS TO BE A RESORT MANAGER:

• Three to five years experience in a management role overseeing at least twenty to thirty employees
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance
• Excellent organizational, time management, prioritization, and multitasking skills
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

EDUCATION AND EXPERIENCE

• Associate’s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills
• Previous experience in animal care or other related field preferred
• Prior management experience in retail, restaurant, hospitality operations or similar
• Basic skills with common computer software, including Microsoft Office Suite

Perks & Benefits:

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) with company match
• Health, Dental and Vision Insurance (full-time status)

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin