Restaurant General Manager

Jeff's Bagel Run is a customer-centric small business in Acworth, GA. Our mission at

Jeff's Bagel Run is to: bake fresh, bring joy, and build community. We started in our

founder's (Jeff) home kitchen in 2019 and have grown to open 14 locations in the

Southeast. As of 2024, we are aggressively expanding our business, with 70 more

locations opening in 2025. We are looking to hire a General Manager for our Acworth

location (Acworth, GA 30101) which opened December 7, 2024.

As a General Manager, you will manage the day to day operations of the assigned

location. You will be responsible for achieving KPIs and planned sales and profit goals

through the implementation, management, and enforcement of company policies,

procedures, best practices, programs, and performance standards.

In addition, you will directly supervise all employees, including hiring, training, coaching,

and motivating your team to achieve set goals, and KPIs, including customer

satisfaction feedback goals. You will also be in charge of inventory management,

including purchasing, receiving, and the safe storing of the items needed to operate the

business effectively. You will be accountable for all aspects of restaurant operations and

administration, ensuring execution of all tasks and systems to guarantee maximum

guest satisfaction, a consistent and safe work environment, and a profitable Profit and

Loss statement. This position requires consistent demonstration of leadership and a

strong attention to detail.

Responsibilities:

● Inventory management, purchasing and receiving

● Vendor management

● Use of appropriate leadership style for various internal and external situations

● Establish credibility through people results and meeting KPIs

● Establish full knowledge of company regulations, policies, procedures, standards,

and goals

● Prepare and follow action plans to address issues, escalations, and store

profitability results

● Support company initiatives by educating and training team members to achieve

success

● Proactively provide communication to internal Directors on the status of their

restaurant including results, issues affecting guests or team members and

individual achievements, and KPIs

● Follow all cash handling, house account, deposit, and credit card policies

● Reconcile comps, voids, discounts, and cash shortages and takes corrective

action

● Manage the activities of the restaurant teams: This includes recruitment, hiring

and retention practices, scheduling, and continuous training to increase the

staff’s productivity, and customer service skills

● Effectively provide performance feedback through coaching and timely reviews

● Encourage friendly internal competition

● Ensure team members are focused on guest satisfaction

● Think creatively and seize business opportunities within the local community

● Engage with guests to create a personable and seamless experience

● Use all service-related feedback to continually improve service levels, drive

overall guest satisfaction, increase return visits, and reduce guest complaints

● Manage controllable expenses and restaurant compliance

● Understand the critical nature of making logical and timely decisions under tight

deadlines and high-pressure situations

● Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing

displays and cleanliness of small wares; ensures floors are clean, dry, and free of

debris throughout the shift and seating package is clean and in good condition

● Perform any other duties as requested by the Corporate Support Team, Area

Director, and other leadership team members to ensure customer satisfaction,

safety, and profitability

● Available to work flexible and long hours at times including weekends and

holidays

Qualifications

● 1+ years of previous general management experience in the food industry

● Previous experience hiring, managing, coaching, training, and motivating others

● Experience establishing positive results by meeting established KPIs

● A strong focus on customer satisfaction

● Strong understanding of business management, financial, and leadership

principles

● Experience reviewing Profit and Loss statements

● Excellent communication, interpersonal, leadership, coaching, and conflict

resolution skills

● Ability to analyze processes and information, identify problems and trends, and

develop practical solution and strategies

● Excellent verbal and written communication skills

● Experience working with vendors

● Experience maintaining a clean, organized, food safe environment

● ServSafe Food manager certification is a plus (must be able to attain and

maintain certification once hired, with costs covered by the company)

● Valid driver’s license and reliable transportation

● Must have early morning, weekends, and holiday availability

● Must be able to pass a background check

● Ability to work in spaces where common food allergens may be handled or

present

● Ability to lift and carry items or objects weighing up to 50 pounds and up to 55

pounds with assistance

● Ability to stand for long periods of time

● Ability to withstand a wide range of temperatures (hot, non-air conditioned

environment and walk-in coolers)

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Morning shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Acworth, GA 30101 (Required)

Ability to Relocate:

• Acworth, GA 30101: Relocate before starting work (Required)

Work Location: In person