Retail And Visitor Services Assistant Manager

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.

WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit www.aguacaliente-nsn.gov.

The Agua Caliente Cultural Museum (ACCM) opened in November of 2023, and is a 48,000 square-foot state-of-the-art facility, located in downtown Palm Springs, California, and includes a permanent 10,000 square foot gallery on the history, culture, and present times of the Agua Caliente peoples, a 2,200 square foot changing gallery, dedicated collections storage areas, a 1,000 square-foot dedicated retail space, education classroom, meetings rooms and an outdoor education garden. ACCM is owned and operated by The Agua Caliente Band of Cahuilla Indians, a federally recognized Indian Tribe.

Position Summary:

Working directly with the Manager of Retail & Visitor Services and the Head of Operations, the Assistant Manager of Retail & Visitor Services will serve as the immediate floor supervisor for Museum admissions and the Museum Store, providing assistance and information to all Museum visitors; process admissions; sell programs, annual passes, comps, and other events. By overseeing the staff along with the Retail and admissions desk, the individual will play a critical role in staff development, building and enhancing the Museum’s brand through strong customer service, broad institutional knowledge, and helping to establish a positive, success-oriented work environment. This position is part of the Museum’s overall mid-management team and will act as the Museum’s manager-on-duty (MOD) when scheduled. Weekend work is a necessary requirement.

Duties and Responsibilities

• Assist in management of the Museum Store, catalog and e-commerce platforms
• Assist in management of the Visitor Services/admissions desk
• Participate in develop of annual and long-term profit and loss budgets (sales, margin and SG&A)
• Assist in providing sales projections for on-site and e-commerce operations
• Participate in developing customer service protocols and procedures;
• Participate in supervision of both Retail and Visitor Services team to ensure a smooth and profitable day-to-day operating structure, including staff meetings, training programs, and selling strategies
• Assist in developing key performance indicators for sales pipeline across the various distribution channels
• Hire and develop staff and oversee development of individual and team goals to achieve financial success
• Assist in developing customer service protocol and procedures and related annual performance evaluation metrics for staff
• Ensure understanding and adherence of all policies and procedures by departmental staff;
• Approve staff scheduling for optimal coverage and cost effectiveness;
• Assist in creating a balanced product mix, oversee product line and monitor/track performance to ensure optimal gross margins
• Assist in overseeing inventory control program, including annual physical inventory count;
• Interface with Business Manager and Tribal Controller on all bookkeeping and accounting matters related to the retail operation
• Aide in the marketing and growth of the business, including working with the Executive Director, Head of Operations, and Manager through various strategies and directives;
• Participate in oversight of store's product development, including Museum Store assortment and licensing opportunities, consistent with the mission, brand, and programming
• Assist in development and strategy of mailings and other marketing efforts for onsite and website, including weekly and holiday email blasts
• Integrate the Agua Caliente Cultural Museum’s core values and mission into daily operations and activities while developing and maintaining an environment that will increase sales and profitability
• Assist in coordinating approval and processing of bi-weekly payroll;
• Assist in creating weekly, monthly, and quarterly sales and inventory reports for the Executive Director, Head of Operations, Manager of Administration, and departmental Manager

Qualifications

• Bachelor’s degree in business administration, marketing or closely related field preferred
• Minimum of 5-7 years of demonstrated success in retail industry environment, including 5-7 years in purchasing and retail management
• Minimum 5-7 years of management/supervisory experience in retail industry environment required
• Demonstrated experience with e-commerce operations
• Understanding of data analysis and performance/operation metrics
• Understanding of business functions such as HR, Finance, Marketing, IT, etc.
• Demonstrated competency in strategic planning and business development
• Demonstrated proficiency with point-of-sale software as well as Microsoft Office (Excel, Word, PowerPoint and Outlook)
• Capacity to conceptualize as well as operationalize commercial strategies in a museum/arts environment;
• Team player who leads by example and encourages collaboration among all team members toward a common, “big-picture” goal
• Strong creative, strategic, analytical, organizational and personal negotiation skills
• Demonstrated problem solving skills and agility in dealing with both business and people-oriented issues on a daily basis
• Commitment to working with shared leadership and in cross-functional teams;
• Excellent interpersonal, written and public speaking skills

Work Environment/Physical Demands

This position requires the employee to sit and stand for extended periods of time, as well as walk, climb, crouch, and stoop. The position will be mostly indoors with minimal time spent outside. Using a computer and communicating with others will be a daily activity. The position occasionally requires the ability to lift up to 30 pounds.