Retail Manager

Retail Manager Job Description

Location: Legacy Meat Co., [Flora, IN]
Employment Type: Full-Time
Reports To: Senior Management

About Legacy Meat Co.
Legacy Meat Co. is dedicated to providing our community with locally raised meats and exceptional customer service. We are customer-centric, ensuring that every decision we make benefits the community we serve. As we grow, we seek passionate and motivated individuals who are committed to making a difference in their community.

The Retail Manager will play a vital role in ensuring that our customers receive an exceptional experience, both in retail sales and custom processing. This office-based role is a blend of office management and retail store management, leading a small team and managing all aspects of customer interactions, vendor relationships, and inventory coordination.

Responsibilities

Customer Experience Management:

• Serve as the primary contact for customer inquiries via phone, email, and social media, ensuring prompt and exceptional service.
• Oversee the accuracy of processing calendars and cut sheets, guiding customers through the process with clarity and enthusiasm.
• Foster strong relationships with customers, providing a warm and welcoming retail experience.

Vendor and Inventory Management:

• Negotiate pricing and maintain strong partnerships with vendors.
• Manage purchasing, marketing, and sales of all retail items, ensuring profitability and alignment with company goals.
• Collaborate with the processing team to maintain a consistent and well-stocked inventory of American- and Indiana-grown meats.

Leadership and Team Management:

• Lead, mentor, and manage a small team to achieve operational and customer service excellence.
• Delegate tasks effectively and ensure team members are well-trained and supported in their roles.

Operational Duties:

• Oversee point-of-sale (POS) systems, customer data records, and inventory tracking software.
• Ensure compliance with local, state, and federal regulations for retail operations.
• Assist in budgeting, financial reporting, and recordkeeping related to retail and processing operations.

Qualifications

• Customer Service Expertise: Proven ability to deliver outstanding service, preferably in a retail setting.
• Leadership Experience: Demonstrated success in direct and indirect leadership roles.
• Organizational Skills: Exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Communication Skills: Strong written and verbal communication skills, bilingual (English/Spanish) preferred.
• Technical Proficiency: Experience with MS Office, POS systems, CRM platforms, and QuickBooks (certification preferred).
• Meat Industry Knowledge: Familiarity with retail meat cuts and processing is highly desirable.
• Physical Requirements: Ability to lift 50 pounds consistently.
• Other Requirements:
• Valid driver’s license and reliable transportation.
• Legal authorization to work in the United States.
• Ability to pass a pre-employment background check and drug screening.

Benefits

• Comprehensive health, dental, and vision insurance for employees and their families.
• Life insurance policy provided.
• Retirement program with company matching.
• Paid Time Off (PTO) starting in the first week of employment.
• 15% employee discount on all products and catering.
• Support for continuing education to promote professional growth.

Why Join Legacy Meat Co.?
At Legacy Meat Co., we are more than just a butcher shop. We are a pillar of the community, offering locally sourced, high-quality meats and exceptional service. If you are passionate about making a positive impact and being part of a growing company that values its employees and customers, we want to hear from you!

Legacy Meat Co. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person