Sales Business Analyst

Job Role/Summary: Sales Business Analyst
The Sales Business Analyst will play an important role in corporate decision-making initiatives by advising senior sales management on improvement options in process and systems. The role will be responsible for analyzing and optimizing processes to identify problems or opportunities and implementing solutions to meet those needs. Additional responsibility is for the effective management, operation/administration and future roadmap of our global CRM system. The role will also help to introduce/manage change and advise in the creation of documentation, coordination of project activities, and facilitation of communication among organizational units and function as the liaison between the IS department and Sales on all Sales Business Processes. Successful candidate will have a strong mix of technical and business acumen enabling them to design and create CRM and other sales system capabilities in line with our Sales, Marketing and Customer Support leadership vision.

Job Responsibilities:Essential & Secondary Functions:
Safety:

• Responsible to follow all safety procedures and practices.

Quality:

• Ensures and maintains the quality guidelines, procedures, and standards are consistently followed throughout the Sales Business processes.

Responsibility & Customer-Focused:

• Proactively review and analyze global sales organization business needs, confer with users and focus groups to evaluate requirements, discuss solutions and develop plan of approach bridging the gap between IS department and Sales.
• Ability to derive insights from data analysis and communicate recommendations.
• Determine and document business requirements and processes providing training programs on new processes to drive adoption of new and changed solutions.
• Monitor and measure the benefits of both process implementation and post process implementation to ensure quality, efficiency, and improvement.
• Identify risks, issues and opportunities in sales processes and systems such as CRM, forecasting, pricing, marketing and customer support by analyzing process data and metrics.
• Identify and analyze CRM and other sales business processes to be improved.
• Proactively creates, manages and publishes dashboards, reports and workflows for use in the CRM and other sales business systems for management and customers.
• Use analytics to assess processes by analyzing operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Maintain and update all the process related reports for reference purposes.
• Recommend innovative business and technical solutions to improve operational effectiveness.

Integrity:

• Develop and implement process solutions to improve operational efficiency.
• Deliver data-driven recommendations and reports to executives and stakeholders

Respect & Family:

• Assist in promoting the implementation of best practices.
• Lead a team that will be responsible for process assessments, and process design and redesign.

Other Functions:

• Required to follow any other instructions and to perform any other duties as requested by supervisor.

Competencies:

• Safety Awareness
• Quality Driven
• Respectful
• Honesty
• Customer Driven
• Family Oriented
• Responsible
• Innovative
• Responsible Corporate Citizen
• Team Player
• Positive Attitude
• Detail Oriented
• Effective Communication
• Results Oriented
• Process Improvement
• Cooperation with Others

Education, Experience, Training, Certifications and Licenses:Degree or equivalent experience:

• Bachelor’s degree in Business, Marketing, Computer Information Systems or related field of interest
• Experience with enterprise CRM applications, Oracle Sales Cloud preferred

Years of experience:

• Minimum of 2 years of experience in CRM role and data analysis experience

Training in:

• Proficiency in Microsoft Office Applications, JD Edwards software experience preferred

Licenses in:

• As required.

Certifications in:

• As required.

Other requirements:

• Must successfully pass any pre-screening test(s).

Knowledge, Skills, and Abilities:Knowledge in:

• Project management methodologies & practices.

Skills in:

• Attention to detail
• Multi-tasking
• Organization
• Excellent written and oral communication
• Presentation & technical writing.
• Strong negotiation skills to build a final consensus on a common set of system features.

Demonstrated ability to:

• Work at a highly motivated level with a sense of urgency and dedication to accomplishing tasks.
• To interact with all levels of employees
• Ability to type on computer keyboard for extended periods of time
• Ability to evaluate & document business needs using a variety of standardized practices & techniques.
• Adaptive & open to frequent changes in work environment & prioritization.

Experience with:

• Conflict resolution
• Problem solving
• Prioritizing and executing multiple projects

Other:

• Must be proficient in use of a personal computer, laptops, tablets, smartphone, printer, calculator, copier, and fax machine.
• Must be proficient with Microsoft Office applications and data entry.

Travel:

• Less than 10%

Work Environment:

• Manufacturing and/or professional environment.
• Requires flexibility to schedule and work hours.

Physical and Mental Requirements:Physical:

• Climbing Stairs: Ascending or descending stairs to gain access to a building or to move from one floor to another.
• Light Carrying: Physically transporting general office items/materials from one location to another.
• Fingering: Typing for extending periods of time, or otherwise working primarily with fingers rather than with the whole hand or arm.
• Sitting: Particularly for sustained periods of time
• Visual Requirement: Able to see and read PC screens; detect color coding, read fine print, and/or normal type size print.
• Bending and Stooping: Bending body downward and forward by bending spine at the waist.

Mental:

• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to organize and prioritize own work schedule.
• Ability to understand and follow basic instructions and guidelines.
• Ability to complete forms, use existing letters and/or conduct oral communication.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately.