Sales Coordinator | Axiom Hotel

Within steps of the SoMa District in Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic century-old San Francisco building refreshed with electric modern touches. You arrive and depart with the knowledge that you have truly experienced the “Center of Next.”

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Serve as the liaison between the Sales and Hotel operations team; every day may be a little bit different.
• Communicate closely with our clients and make sure all T’s are crossed and I’s are dotted.
• Assist with creative projects, including marketing collateral, invitations, promotions, amenity packages, coordinating events, spreadsheets to keep track of attendees.
• Produce various reports across our technology platforms.
• Manage reservation entry and build rate codes in our Property Management Systems.
• Enter Guest Reservations and Rooming Lists into our Property Management Systems
• Respond to telephone/email inquiries, distributing to the appropriate manager.
• Communicate with clients and coordinate internally with sales and operations to streamline guest needs.
• Ensure seamless execution of site tours, VIP requests, and amenities.
• Business development through internet prospecting, networking (collecting business cards from guest services, property, and city events), new business research through various designated sources.
• Attend evening sales events now and then because networking is a valuable experience for your future sales career.
• Champion our values, vision, and culture.

What We’re Looking For

• A laser focus and a tenacious entrepreneurial spirit.
• Organization, detail-oriented, excellent written and verbal communication skills.
• Ability to use the tools of our trade: computers, databases, and property management systems.
• Willingness to get your hands dirty for the good of the hotel.
• Delivery of best-in-class service to our customers and guests.
• Experience working in a hotel environment and/or sales (preferred).
• Experience managing social media accounts for businesses. (preferred).

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Employee-friendly PTO plan + 10 paid holidays
• Physical and Mental wellness benefits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
  
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.