Sales Services Specialist

Full Time • Houston, TX, United States of America

51,747 - 65,524 (Yearly) Added 3 days, 12 hours ago

Summary

LOCATION

Not specified

QUALIFICATIONS

High School Diploma or GED required, 1-3 years of experience in sales support or contract management, skilled in drafting and proofreading, valid driver’s license required.

RESPONSIBILITIES

Provide superior customer service, prepare and process dealer agreements, update dealer information, maintain reporting, coordinate with Legal and IT departments, assist in dealer and customer relations, support project improvement teams.

INDUSTRY

Finance and Insurance

SHORT DESCRIPTION

The Account Services Specialist will support the profitability of finance and insurance products for automobile dealers, ensuring superior service and effective communication across departments.

External Description:

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

Career Growth: Advance your career with opportunities for leadership and personal development.
Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Account Services Specialist under the leadership of the Team Leader, Account Services will support the process to increase the profitability of GSFS finance and insurance (F&I) products and services provided to automobile dealers. The Account Services Specialist will 1) ensure processes to provide superior customer service, 2) prepare dealer agreements and addendums, 3) support new account setups, product changes and product launches, 4) assist coordination of dealer supply distribution, and 5) coordinate systems setups and communication with IT to support processing of business. The Account Services Specialist also will take action to enhance cross-functional coordination, expand internal communications in GSA.

As a Specialist, Acct Services you will:

Provide superior service to Field Teams, Agents, Dealers and other customers.
Prepare dealer agreements and/or addendums associated with GSFS products.
Process executed dealer agreements and/or addendums and implement setup of the dealer information and rating structure in the transaction system.
Update and maintenance of current dealer information in the Dealer Database system
Maintain and distribute monthly reporting related to the outstanding dealer agreements and/or addendums.
Process updates and coordinate with the Legal Dept. and the IT Dept on setups, new or updated documents and product supplies.
Coordinate communication on data files for declaration printing and updates on customer contracts to the vendor.
Ordering and stocking of product marketing materials.
Assist in the preparation of annual privacy mailing notifications.
Prepare and send annual TX GAP audit materials.
Prepare and distribute dealer rate sheets and class schedules for products.
Complete matrices regarding dealers, plan codes, declarations, etc.
Assist with dealer and customer relations and inquiries.
Process and maintain additions and updates to procedure manuals and other support materials.
May participate in or support project and process improvement teams.

What We Need From You

High School Diploma or general education degree (GED) Req
1-3 years experience in sales support, contract management or otherwise, drafting, editing and proofreading; or equivalent combination of education and experience. Required
Ability to apply common sense.
DL NUMBER - Driver License, Valid and in State Required

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements
10% Minimal Travel Required

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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