Sales Support Specialist

Sales Support Specialist

TopFire Media is a leading franchise development marketing agency specializing in digital marketing, public relations, web development, and hyper-local franchise marketing. We are seeking a Marketing and Sales Assistant to support our President with a variety of activities focused on promoting the agency and its services.

Key Responsibilities

DUTIES AND RESPONSIBILITIES

• Scheduling and Coordination: Schedule consultations, resurface opportunities and coordinate proposal follow-up calls
• Proposal Preparation: Support pitch and proposal efforts with company research, formatting, proofing and editing of marketing materials such as pitches, proposals, and business development presentations. Coordinate tasks related to producing the agency’s RFP responses.
• Lead Management: Maintain the agency’s CRM system (Copper); enter leads and opportunities; track activities for clients and friends of the agency; ensures that contact information is accurate and up-to-date and that contacts are associated with the proper mailing lists; generates and formats reports as needed; and guides colleagues in the effective use of the CRM system
• Reporting: Produce monthly and ad hoc sales and marketing reports for the President and other members of the leadership team
• Marketing: Maintain the President’s social media accounts supporting social media campaigns, pre and post trade show and conference marketing, drafting announcements, sharing client news and success stories. Build outreach lists, contribute to email copy for campaigns and manage email marketing campaigns through Mailchimp
• Administrative Assistance: answering inbound calls and transferring to the correct person, scheduling appointments/meetings, making travel arrangements and processing expense reports. Performs basic research and data collection on clients and contacts, industries, and competitors
• Travel Arrangements: book flights and hotels for the team traveling to conferences
• Other duties and projects as assigned.

Qualifications

Required:

• Bachelor’s degree in marketing, communications, or a related field.
• 5+ years of experience in sales or marketing within a professional services or corporate environment.

Preferred:

• Agency experience, especially in franchise development or franchise marketing.
• Familiarity with tools like Copper CRM, Mailchimp, Google Suite, and Microsoft Excel.

Skills and Competencies:

• Strong organizational skills and attention to detail.
• Effective written and verbal communication.
• Ability to manage multiple priorities under tight deadlines.
• Familiarity with social media platforms and CRM systems.
• Positive attitude, good judgment, and professional demeanor.
• Ability to build and maintain strong relationships.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Schedule:

• 8 hour shift

Experience:

• Inside sales: 5 years (Preferred)
• Customer service: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)
• Google Suite: 5 years (Preferred)
• Copper CRM: 5 years (Preferred)
• Proofreading: 5 years (Preferred)

Work Location: Remote