Sbdc Client & Program Coordinator

Live and play in beautiful Chaffee County! Nestled in the heart of the Rocky Mountains, Chaffee County offers an exceptional lifestyle that blends natural beauty, outdoor adventure, and a tight-knit community.

The Small Business Development Center (SBDC) is looking for a Client and Program Coordinator for their Salida office. This position assists the region’s small businesses, entrepreneurs, and startup clients by providing business resources through daily client and advisor coordination, support for workshops and event programming, and communication via social media and newsletters.

To obtain the County Employment Application, visit www.chaffeecounty.org/Finance-and-HR-Employment-Opportunities. Submit the completed employment application, resume and letter of interest to careers@chaffeecounty.org.

POSITION SUMMARY:

The Small Business Development Center’s (SBDC) mission is to empower Colorado businesses to thrive. The SBDC achieves its mission by offering no cost confidential advising, free or low-cost training workshops and events and supports businesses with access to capital.

This position supports the region’s small businesses, entrepreneurs and startup clients with business resources via day-to-day client and advisor coordination, workshop and event programming support and social and newsletter channels of communication. The position works up to 20 hours per week, Monday – Thursday, in Salida, CO.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify, change or add duties or essential functions of this job at any time, with or without advance notice.

• Greet and assist visitors and clients, respond to phone calls, emails and inquiries in a timely and professional manner.
• Back up the SBDC Director as needed.
• Proactively support other SBDC staff and advisors by identifying and communicating resources for client support.
• Send advisor schedule or Acuity calendar inquiries to match with client requests.
• Share on-demand links and first steps for client intake.
• Coordinate and schedule appointments and meetings using appropriate systems and databases; maintain calendars and ensure appointments and meetings are confirmed.
• Register clients for training classes prior to and at the beginning of workshops, send Zoom link and confirmations; coordinate payments for workshops and accurately record client information, sessions, trainings, and payments via appropriate systems.
• Offer support as needed by following-up with clients to track their progress, collect success stories, client testimonials, and impact.
• Maintain professional appearance of office and advising rooms for professional workshops, events and advising sessions.
• Assist in preparation of workshops to ensure instructors are present and necessary handouts are available for attendees.
• May introduce workshops in the absence of the Center’s Director.
• Assist in hosting and facilitating webinars, tally in Center IC, follow up with attendees and coordinate on-demand options.
• Assist with in-person events, including all aspects of speakers, sponsor and vendor management, promotions, registration and community/sponsor reporting within the established budget.
• Assist with special projects, including marketing outreach to promote and publicize events and programming including newsletter creation, marketing and promotions, data tracking, and trending and special event planning as needed.
• Monitor and manage the Central Mountain SBDC social media channels to drive engagement which includes the familiarity with online marketing strategies, and digital communication tools.
• Work cooperatively with a variety of people with different experiences, backgrounds, interests, attitudes, personalities, and demands on their time.
• Establish and maintain effective working relationships with the SBDC team, clients, hosts and OEDIT.
• Maintain confidentiality of information to comply with Federal and State funding.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Utilize efficient and effective organization, time management, and attention to detail skills.
• Apply acquired knowledge to manage office, records and projects.
• Utilize acquired skills to prioritize and effectively manage multiple occurring events and projects with potentially competing deadlines.
• Ability and willingness to accept work direction from others and carry out tasks as requested.
• Adhere to duty to maintain confidentiality of personal, proprietary and sensitive information; prevent unauthorized use or disclosure of information.
• Exhibit professional customer service, written and verbal communication skills.
• Ability to interact with others in a friendly, positive manner and with professional courtesy.
• Ability to apply acquired skill in dealing with stressful situations or stressed persons; apply techniques to calm and remain calm during a sensitive situation.
• Ability to apply problem solving skills and develop solutions for unanticipated issues.
• Apply proficient skills to operate computer and software programs; and type using a keyboard.
• Apply acquired knowledge for use of Google Workspace and Microsoft 365 application suites, email and calendaring, video conferencing platforms.
• Apply knowledge to use telephone, photocopier, fax, keyboard, and other common office equipment.
• Ability to work individually, as well as in a team setting.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Valid motor vehicle driver’s license with acceptable motor vehicle record
• 2 years of office management and administration experience
• Experience with coordination of an office and related tasks
• Experience collaborating with the public and/or small business owners

PREFERRED EDUCATION AND EXPERIENCE:

• Associate’s or Bachelor’s degree in business administration or other degree
• Bilingual ability in Spanish
• Experience in operating, ownership or working with a small business

PHYSICAL REQUIREMENTS:

• Ability to conduct activities involving substantial sitting.
• Ability to push, pull, lift, or carry burdens weighing up to 25 pounds occasionally.
• Ability to grasp and manipulate office equipment, and similar other tools and materials.
• Ability to conduct activities involving climbing, stooping, kneeling/bending, crawling, and reaching on an occasional basis.
• Ability to participate in routine conversation in person or via telephone, and distinguish telephone, radio/pager signals, printers, computers and other auditory tones.
• Ability to distinguish small objects at near and far distances in conditions of bright or low light.
• Ability to distinguish depth and see objects in a wide field of vision.

ENVIRONMENTAL CONDITIONS:

This position's duties are performed in an indoor environment. The employee may be exposed to noise, mechanical and electrical, and other related hazards associated with an office environment.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Part-time

Pay: $23.50 - $26.50 per hour

Expected hours: 20 per week

Benefits:

• Retirement plan

Work Location: In person