Senior Account Manager

Senior Account Manager

About the Company:

Brand-Nu Laboratories, LLC – a Caldic Company is a global, full-service specialty chemical manufacturer and distributor to the biopharmaceutical, pharmaceutical, animal health, semiconductor, medical device, and environmental markets. Part of Caldic since 2020, the worldwide scale of our business offers exciting opportunities for career development and growth. With over $3.2 billion USD in annual revenue, Caldic has ~3750 full time employees, 1200+ marketing and sales team, and presence in 43 countries in North America, Latin America, Europe and Asia Pacific. Be part of a growing global organization with an unsurpassed depth of capabilities and identify solutions to help our customers solve some of the world’s most complex challenges.

Description: Brand-Nu Laboratories, LLC. (BNL) is seeking a Senior Account Manager who will report to the Commercial Director. The Senior Account Manager is responsible for supporting the sales and day-to-day servicing for the pharmaceutical, biopharma/biotech, advanced technologies, medical device, and environmental industries for our top customers. This role will ensure customers delivery and documentation expectations are met to provide an outstanding customer experience.

Job Type: Full-time, 40hrs/week, in person

Hours: 8:00AM-5:00PM M-F

Primary Duties and Responsibilities:

· Manage the daily operations of the Account Management department.

· Oversee mentoring of team members and upskilling opportunities.

· Developing process improvement plans to enhance the customer experience.

· Set account management SMART goals, objectives, and KPI’s for team members and evaluate their progression monthly.

· Oversee weekly activities on key accounts and act as an escalation point.

· Creating meaningful reports using the ERP system and provide strategic analysis to leadership team on a regular basis.

· Investigate ongoing customer service issues; design and implement comprehensive solutions to key problems.

· Manage a top tier customer account(s) in conjunction with department leaders.

· Organize weekly touch-base meetings with operations team.

· Plays key conduit role linking Account Management, Business Development, Operations, and Quality.

· Liaise with Production Managers on Open order schedule, making sure to prioritize urgent orders as needed.

· Assist with business development opportunities and actively pursue upselling opportunities with customers.

· Process sales and purchase orders within the relevant ERP system.

· Manage customer complaints and resolutions in a timely and urgent manner.

· Coordinate and attend SRM meetings.

· Assist with stock control and inventory checks on an regular basis.

· Perform other duties as assigned.

Qualifications:

• Bachelor’s degree required, in business or a scientific discipline preferred, or equivalent industry experience.
• Minimum 5 years’ prior experience leading an account management function, preferably in the chemical or chemical distribution industry.
• Excellent computer skills, including Microsoft Office Suite.
• Exceptional communication, organization, and time-management skills.
• Outstanding follow-up skills in both internal and external communications, customer resolution, order confirmation, and delivery status.

The Ideal Candidate is:

• A critical thinker and problem solver.
• Takes initiative, can work with little supervision.
• Pays attention to detail and displays professionalism.
• A team player capable of cultivating productive working relationships .
• Resourceful, can-do attitude.
• Thrives in a fast-paced environment.
• Able to operate without well-defined job boundaries to accomplish the positions goals supporting the business objectives.

Benefits:

We offer a total packagethat includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

· Comprehensive benefits package inclusive of company-paid Medical, Dental, and Vision Plans. Health Savings and/or Flexible Spending Accounts.

· 8 Paid Company Holidays

· Retirement Benefits: 401K Program and Qualified Profit-Sharing Plan. The company contributed a percentage of your total annual compensation to these plans.

Additional Information:

Our growing and diverse organization offers exciting opportunities in various locations. And because we care about your progression at Brand-Nu Laboratories LLC, A Caldic Company, you’ll get the opportunity to develop yourself whether through our unique Sales Academy or accessing further training opportunities.

Brand-Nu Laboratories LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. Our robust DEI policy and Speak Up platform are an embodiment of our commitment to inclusivity and the maintenance of a safe, professional work environment, where everyone is welcome.

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Ability to Commute:

• Meriden, CT 06450 (Required)

Work Location: In person