Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What we’re looking for

SmartPath Service is an industry leading service technology platform developed to improve dealership service & parts department efficiencies and improve the guest experience. This position is responsible for the successful launch and sustainment for the SmartPath Service platform throughout the Toyota & Lexus dealer network. The successful candidate will work with Toyota and Lexus dealers and Field personnel to coordinate and manage the SmartPath dealer launch and sustainment process, from initial dealer kickoff meeting through post-launch dealer sustainment.

What you’ll be doing

• Ensure a successful dealer launch by leading and facilitating remote SmartPath dealer meetings as part of the SmartPath Pre-Launch dealer activities.
• Lead and facilitate dealer training as required during SmartPath launch week, either remotely or in person.
• Promote the implementation of positive process change within the fixed operations department.
• Manage a portfolio of between 3-5 dealers at any one time through various stages of the SmartPath launch lifecycle.
• Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team.
• Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions.
• Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath.
• Assist SmartPath dealers and Toyota Regions with ongoing training, change management, and process improvement activities as required.
• Serve as a SmartPath subject matter expert (SME) for SmartPath product suite.
• Learn and demonstrate mastery of new SmartPath product functionality.
• Provide timely communication and feedback to SmartPath Retail Training consultants.
• Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule.

What you bring

• Bachelor’s degree (or higher), or equivalent professional work experience that is relevant to this position.
• Experience in a Toyota or Lexus field office or in positions at HQ with significant responsibility for dealer interaction OR Retail experience in a dealership with dealer interaction.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Strong project management skills.
• Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
• Strong ability to build cross functional relationships across the TMNA organization, IS, TFS, Marketing, etc.
• Proficiency with Microsoft Suite of tools including Office 365.
• Knowledge and experience in designing and implementing successful dealer programs.
• Knowledge of the latest digital trends and best practices in online marketing and e-commerce.
• Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.
• Strong analytical skills and data-driven thinking.
• Excellent speaking and presentation skills.
• Ability to plan and mange field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.
• Ability and willingness to travel up to 75% of the time.

Added bonus if you have

• Previous Toyota field experience and/or Dealership Retail experience.
• Strong knowledge of dealer fixed operations including customer experience, service flow, efficiency, parts department processes, etc.
• Experience in a variety of marketing disciplines at Toyota and/or Lexus that involve implementation of digital platforms.
• Experience in business process mapping and process improvement initiatives.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs.
• Comprehensive health care and wellness plans for your entire family.
• Flextime and virtual work options (if applicable).
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Flexible spending accounts.
• Relocation assistance (if applicable).

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.