Senior Assistant General Manager

Seamark Seafood & Cocktails

Opened April 2024 at Encore Boston Harbor, Seamark will offer a contemporary interpretation of New England's timeless seafood dining experience, boasting a bounty of elevated favorites and featuring the freshest pier to plate fish, lobster and shellfish available.

In conjunction with the General Manager, the Senior Assistant General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business full potential in the market. They are responsible for leading, educating, motivating, and energizing the team to provide exceptional guest experiences.

Day-to-Day Management

• Manage, lead, and mentor floor managers and staff.

• Ensure service is maintained at the utmost quality levels.

• Be present on the floor during service, touching tables making guest connections, and building business.

• Assist with outreach for local clientele.

• Develop risk management and mitigation strategies.

• Uphold all standards and expectations passed down from upper management of the property and Carver Road Hospitality.

• Update and track daily reports.

• Assist other FOH staff to perform service tasks when needed.

• Perform all duties while following all health department sanitation requirements.

Staffing and Team Development

• Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth.

• Interview, screen, and recruit job applicants.

• Coach and train management staff.

• Responsible for team performance and culture morale, productivity, energy, and teamwork.

Fiscal Responsibility

• Assists GM in maintaining budgeted controllable expenses (labor, cost of sales, supplies, R&M, etc.)

• Assist in setting and monitoring sales forecasts and profitability reports.

• Keep the General Manager informed of sales and key issues.

• Increasing sales through marketing, networking, and incentives for staff to raise guest check average.

• Reviews monthly profit and loss statement (if assigned) and acts on all variances.

This job description reflects the positions essential functions; it does not encompass all the tasks that may be assigned.

Experience, Education, & Certifications

• Minimum 5+ years of experience in the hospitality industry inclusive of restaurant front-line operations.

• Bachelors Business Degree or documented entrepreneurial hospitality leadership.

• Court of Master Sommeliers Level 1 or higher preferred.

• Strong management skills.

• Strong influence, interpersonal, communication, problem-solving, and creative solution generation skills.

• General business acumen.

• Operating knowledge of MICROS POS, Seven Rooms, Microsoft Office, and/or similar restaurant software.

• Ability to quickly integrate into a team and be recognized as a leader.

• Ability to find problem areas, develop solutions, and get the job done.

• Able to delegate effectively with a sense of professionalism.

• Able to work 10 + hour shifts on feet on weekends, late nights, and holidays.

Skills

• Strong leadership and interpersonal skills that can be factually verified by peers and prior supervisors.

• Can illustrate consultative skills and ability to work cross-functionally.

• Exhibits excellent verbal and written communication skills.

• Demonstrates strong problem-solving skills through the ability to diagnose and develop recommended solutions.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.

• Ability to make repeating movements of the arms, hands, and wrists.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.

• Ability to turn or twist body parts in a circular motion.

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

Additional Requirements

• Deep understanding of lifestyle hotels and premium dining products and services.

• Self-starter with an entrepreneurial spirit and strong organizational skills

• Ability to work evenings, weekends, and holidays, as needed.

As an important member of our team, youll be eligible for:

• Health, Dental, and Vision insurance
• Competitive Pay

The employee is expected to adhere to all company policies and to function as a role model. This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality managements right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal-opportunity employer and value diversity and inclusion.