Senior Client Success Manager

As the Senior Client Success Manager at Digital Domination, you will be leading a team that drives real impact for our clients - shaping the future of our fast-growing agency while contributing to the growth and driving 8-figure agency revenue. This role isn’t just about managing digital marketing; it’s about helping make world-class business education accessible to everyone.

Ideal candidate for Digital Domination:

• You're growth-minded and have a vision for expansion
• You're a plan maker not plan taker
• You're able to set expectations based on data
• You ask intelligent questions and aren't afraid to break frames to get a better solution
• Voluntarily find problems and create quick solutions beyond your job description
• Greedy in terms of wanting to make as much money as possible and aren't afraid to develop new skills

To apply, please send a personalized video message via Loom/cloud video messaging platofrm that explains why you want to work for a growing company and why you're a good fit based on the criteria above. You can message us on Indeed with the video link.

** Applicants must reside in and be legally authorized to work in the United States. Verification will be completed before a hiring decision is made.

We are seeking a talented Senior Client Success Manager to work from home at our fun, fast-paced Las Vegas Digital Marketing Agency.

The Manager manages a portfolio of digital marketing client accounts, builds rapport and maintains relationships with existing clients, monitors and communicates campaign progress back to clients, and facilitates the transfer of client information and requests to respective digital team members.

We are looking for someone that is self-motivated, positive and demonstrates excellent written and oral communication skills.

On a daily basis, the Manager will:

• Call clients within their digital marketing portfolio to build rapport and communicate campaign performance
• Review and analyze clients' campaigns for areas of improvement
• Correspond with clients via email
• Strategize ways to improve campaign performance with internal teams
• Create and update client accounts, contacts, and communication in the CRM system
• Coordinate fulfillment of campaign requirements and changes with other respective departments
• Stay current on the latest digital marketing trends and changes

Required Skills:

• Has 5 years of client success management experience
• Excellent written and verbal communication skills
• Organized with strong time management skills
• High level of organization
• Attention to detail with the ability to multitask and manage priorities
• Is proactive, self-motivated, and dependable with a positive attitude
• Ability to work in a fast-paced environment with tight deadlines
• A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

• Has 5+ years of digital marketing account management or digital marketing customer service experience
• Has an in-depth understanding of SEO and PPC
• Is self-starting and proactive
• Understanding of Webmaster Tools and Google Analytics
• Interest in continuous education and improvement
• Has knowledge of current SEO techniques with an interest in continuing education and improvement
• Experience with Google Business Profile (Google My Business), and Google Search Console

Character Traits:

• Strong independent problem-solving skills
• Passion for continually learning
• Well-organized and able to work under deadlines and multiple projects
• Highly motivated self-starter
• Strong work ethic with good time management
• Ability to work with diverse teams and communicate effectively
• A strong eye for detail and a strive to consistently produce quality work
• A team player who enjoys collaborating with others

Digital Domination's Benefits Include:

• Aggressive Bonuses
• Annually paid educational expenses for approved training programs
• Paid Time Off
• And more...

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work Location: In person