PDQ - People Dedicated to Quality

Senior Customer Marketing Specialist

Full Time • Remote, Remote, United States of America

nan - nan (Nan) Added 2 hours, 54 minutes ago

Summary

LOCATION

Remote, eligible candidates can reside in specific US states including AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

QUALIFICATIONS

3-4 years of marketing experience, previous success in customer marketing programs, strong organizational and analytical skills, and a proven ability to collaborate across teams.

RESPONSIBILITIES

Develop and execute customer marketing campaigns, host cross-sell and up-sell events, analyze data to improve strategies, maintain performance reports, and collaborate with various marketing and sales teams.

INDUSTRY

Technology / Software Development

SHORT DESCRIPTION

The Senior Customer Marketing Specialist at PDQ will create and manage marketing initiatives aimed at enhancing customer engagement and retention across the company's product offerings.

About PDQ

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates, a top-tier global PE fund. SimpleMDM and SmartDeploy are powered by PDQ.

PDQ's Mission: We make device management simple, secure and pretty damn quick.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

Job Description:

The Senior Customer Marketing Specialist is an individual contributor role responsible for developing, managing, and executing customer marketing campaigns and events focused on cross-sell and up-sell opportunities across PDQ’s suite of products. This role works closely with sales and customer success teams to drive revenue, boost retention, and strengthen customer loyalty.

What you'll be doing:

Independently develop, implement, and optimize customer marketing campaigns at the direction of senior leadership.
Partner with other marketing teams, including email marketing, content marketing, and product marketing, to ensure campaign messaging and content are relevant and compelling to the target audience.
Facilitate and host customer cross-sell and up-sell events, collaborating closely with sales and customer success to streamline processes and maximize lead conversions post-event.
Build, maintain, and present reports on KPI performance as defined by senior leadership, sharing insights regularly and in a timely manner to inform planning and prioritization.
Drive experimentation of new customer marketing opportunities, such as account-based engagement (ABE) or account-based expansion, in partnership with sales and customer success to increase customer lifetime value (CLV).
Collaborate with broader marketing teams on customer marketing needs, including go-to-market launches and customer communications.
Analyze data, including product usage, to understand customer pain points and engagement; provide actionable ideas to address opportunities for improvement.

We're looking for people who have:

3-4 years of marketing experience
Previous experience driving successful customer marketing programs
A positive attitude and a passion for problem-solving
Experience managing and executing customer marketing campaigns across parts of the customer journey
Strong knowledge of customer marketing principles and tools
Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
Working analytical skills with the ability to interpret data and inform data-driven decisions
Demonstrated ability to collaborate across teams and drive results in a fast-paced environment

PDQ Perks & Benefits:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

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