Senior Decision Support Analyst

Full Time • Conway, AR, United States of America

81,893 - 103,695 (Yearly) Added 2 weeks, 2 days ago

Summary

LOCATION

Conway, Arkansas (Homebased - Conway)

QUALIFICATIONS

Bachelor's degree and 5+ years of experience, functional knowledge of solution management, demonstrated communication skills with clients and stakeholders, and attention to detail.

RESPONSIBILITIES

Manage and execute integrated marketing campaigns for credit card marketing, collaborate with stakeholders, ensure operational readiness, validate campaign launches, provide cross-functional support, maintain client relationships, and oversee compliance with project requirements.

INDUSTRY

Financial Services

SHORT DESCRIPTION

Assist clients in managing integrated marketing campaigns, ensuring thorough understanding and implementation of marketing strategies, while maintaining high compliance and operational readiness standards.

JOB ROLE SUMMARY

Assists clients with campaign management through the following ways:

Responsible for managing the delivery of integrated marketing campaigns to support client’s credit card marketing
Works with various client Strategy Managers and stakeholders to fully understand the strategy, key drivers, and the data impacts for each campaign
Develops project plans and works with internal client teams that drive implementation of marketing campaigns through direct mail, email, and banner add channels
Owns “Operational Readiness” for assigned client’s marketing campaigns, ensuring all branches of marketing services and associated vendors have completed required processes before campaign launch
Fully understands details of client's data and marketing capabilities, ensuring elements of client’s marketing campaigns are properly programed systemically, audited and approved prior to launch.

DUTIES AND RESPONSIBILITIES

Manage marketing initiatives to streamline the upgrade process for user community
Provide feedback to the Adobe Workfront platform operations team to enhance and improve processes
Act as a subject matter expert to other teams as they encounter card change opportunities
Includes, but not limited to, marketing campaign project management via Adobe Workfront platform and associated tools.
Prep & audit documents related to marketing projects
Issue management and resolution
Marketing campaign-related submissions to support client’s processes
Manage and execute approvals of campaign launches
Campaign post-launch validation
Cross functional support
Coordinates moderately complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes
Escalates process breakdowns or quality risks to management and/or process owner
Drives and shares best practices, adoption of standards and lessons learned with internal client teams
Maintains subject matter expertise in designated account and processes
Ensures compliance with established procedures, project requirements and service level agreements through audits

QUALIFICATIONS

Required

Bachelor's degree and 5+ years of experience
Functional knowledge of solution management
Demonstrated ability to communicate with clients and internal stakeholders – answering questions, resolving issues, conducting research
Attention to detail, important to monitor and audit

Preferred

Campaign Management Tools
Financial Services industry background

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Homebased - Conway

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice

here

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact

recruit@acxiom.com

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