Senior Director, Experience Design

As the Senior Director of Experience Design, you’ll serve as an advocate for customers, a creative problem solver and an impactful leader as you work to meaningfully improve customer experiences with Best Buy. In this role, you’ll work directly with the executive team as well as other officers and stakeholders at Best Buy to understand, synthesize and translate business priorities and strategies into meaningful customer and employee experiences. Additionally, you’ll build the teams and define the processes needed to enable seamless experiences grounded in insights and data. You’ll manage multiple experience design teams, leading 30-50 people.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What you’ll do

• Lead an enterprise-wide strategy for experience design
• Provide experience design thought leadership and influence across the company
• Work with business, product and technology leaders across the organization to understand market needs and vision
• Present the work of the team to all levels of the organization in a way that clearly demonstrates the proposed customer experiences
• Identify needed skills and capabilities and work to fill as needed, including recruiting, hiring and training
• Understand funding mechanisms and multiple budgets to manage and build teams to meet needs
• Define practices used by the team, including discovery process, human-centered design, conventions, patterns and feedback opportunities

Basic qualifications

• 10 years of experience as a practitioner with a background in experience design (e.g. UX Designer, Content Designer, Service Designer, Product Designer, Researcher or Strategist.)
• 10 years of experience leading UX teams, or Design/IA/Copywriter teams
• 7 years of experience in e-commerce development and optimization
• Case studies of previous work experience that demonstrate advanced skill in experience design and leadership

Preferred qualifications

• Bachelor's Degree (4 yr) in Graphic Design, Multimedia, Information Architecture, Communication, Marketing, Journalism, Human Computer Interaction, Instructional or Graphic Design, related field or Equivalent Industry Experience.
• Previous experience leading design teams in the ecommerce space across apps and web
• Working knowledge of experience design tools, design thinking facilitation techniques and methods to teach others these ways of working
• Previous experience working with technical product teams or retail operations
• Extensive experience generating and applying customer insights, including quantitative and qualitative research and other customer signals from search, digital and social data

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Commission-based sales incentives
• Generous employee discount
• Physical and mental well-being support

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type: Full time