Senior Director, Loyalty Product Management

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

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What you will be doing

Albertson's Companies is re-imagining the grocery experience through a digital and customer experience transformation. The Loyalty Department has an opening for a Senior Director, Loyalty Product Management. This role is responsible for defining and executing on all aspects of product management including strategy, discovery, planning, delivery, and measurement of drive digital solutions to achieve the business KPIs. The Senior Director will lead the Loyalty Pillar’s product management organization supporting the product vision for supported services including Banner for U (e.g. Safeway for U), Rewards, Digital Weekly Ad, FreshPass, Division Games, and partner integrations. They will be responsible for collecting and interpreting user research and data, conceiving innovative products, creating a robust product roadmap, and managing the loyalty product lifecycle. The successful candidate will be a strategic and ambitious visionary with the proven ability to deliver products that create impact and deliver exceptional value to our current members and prospects. This leader is highly motivated to succeed and empower his/her team, dependent teams, and vendor partners to engender trust and confidence at all levels across the organization.

This position is located in Pleasanton, California.

Main responsibilities

• Lead product managers and the organization at large to inspire innovation, demonstrate thought leadership and enable precision loyalty product execution across all channels and experiences including the app, web, and in-store.

• Develop an innovative and customer-obsessed loyalty product team by recruiting top talent and designing the team’s organizational structure to foster a strong product culture.

• Ensure the vision, strategy and product roadmap are aligned and well-articulated with the loyalty pillar leadership team, product team as well as amongst key cross-pillar stakeholders.

• Drive agile product management strategies to provide superior member experience that results in increases member enrollment, engagement, lifetime value, and NPS.

• Build deep, collaborative relationships with marketing, shopping experience, engineering, retail ops, corporate and division marketing & operations teams to build, deploy and test new loyalty products, offerings and pilots.

• Be responsible for delivering experiences/customer-facing products that drive conversion of shoppers to members and increase engagement from customer members, while creating efficiencies for internal teams

• Establish a culture of testing and learning within your team in continuously developing hypotheses, never taking the status quo as the way things need to be done.

• Work with Technology, Engineering, UX and partners to establish agile processes, frameworks, and tools to improve velocity, quality, and ensure transparency across the various stakeholders and dependent teams.

• Clearly articulate and communicate the vision, roadmap, key decisions, and relevant learnings up and out to all levels and departments of the company, offering company-wide insight into what is being worked on

• Be a part of the team redefining what loyalty means in the grocery industry!

The salary range is $177,000 - $235,000. Starting salary will vary based on criteria such as location, experience, and qualifications. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.

A copy of the full job description can be made available to you.

What we are searching for

• Bachelor's degree or equivalent in Computer Science, engineering, business, or related. MBA preferred.

• 8 -12 years' experience in product management, management consulting or technology

• 4+ years' experience managing direct reports in high-tech company

• Experience building and launching complex platforms at scale and providing product direction to meet customer needs.

• Highly analytical skills with the ability to translate between strategic business decisions and their quantitative implications.

• Embody the Agile philosophy, always iterating and improving on the process and not just adhering to the ceremony.

• Experience working in hybrid environments balancing onsite and remote management and employee engagement.

• Ability to think about the big picture but not afraid to also roll up sleeves to solve what's right in front of them

• Internet and retail experience strongly preferred.

• Usability and customer-focused design experience a plus

• Passionate about building great products and solving customer and business problems.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).