Senior Director Of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Four Seasons Resort Palm Beach and Four Seasons Hotel and Residences Fort Lauderdale is seeking a Senior Director of Revenue Management to join our talented team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company!

Join our Team

The Senior Director of Revenue Management (SDORM) is a shared services leadership position responsible for managing the Revenue Management team for both Four Seasons Resort Palm Beach and Four Seasons Hotel and Residences Fort Lauderdale.

This Senior Director of Revenue Management is ultimately responsible for the revenue strategies and interpretation of business analytics, data, and trends. Providing expertise to guide and direct the hotel(s) Yield Teams through effective and measurable revenue management initiatives and tactical strategies. The priority will be room revenue, with a focus on total resort/hotel revenue management including but not limited to spa, food & beverage, and ancillary revenue sources.

In addition, you will collaborate with the shared Reservations Call Center for three (3) Four Seasons Hotels and Residences (Palm Beach, Fort Lauderdale, and The Surf Club). As part of a shared services collection with shared ownership, the ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is essential.

This position is a Senior Department Head level and reports to the Director of Marketing of both hotels. Due to the nature and complexity of this role, the Senior Director of Revenue Management will have a dotted reporting line to the General Managers at each hotel.

What you will do

• Interpret business analytics into meaningful action to improve performance
• Leverage IDeaS revenue management system
• Manage rates and inventory in all distribution channels
• Initiate pricing analysis and recommendations
• Ownership of OTA Market Manager relationship
• Lead weekly Revenue Management meetings

What you bring

• Ability to present contrarian viewpoint and gain consensus through business analytics
• Excellent oral and written communication skills.
• Excellent organization and time management skills.
• Strong IT (Information Technology) foundation is required: Proficient in Excel, Opera, Salesforce, Microsoft Office, Windows. Knowledge of PowerBI, Ideas RMS and Hotelligence is an asset.
• Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making.
• Completed a minimum four (4) year university degree in accounting, Business Administration, or Hotel Management
• Four (4) years’ experiences working in hotel revenue management or similar business analytics and strategy role
• Capable of working and communicating effectively with senior management in Home Office, hotels, and other subsidiaries
• Able to work independently with minimal supervision
• Ability to work under pressure and meet various deadlines in a fast-paced environment
• Must be flexible and dependable to work beyond a standard work day when required
• Must be able to condense complex data into meaningful strategy

What to Expect

Competitive Salary & Wages

401(k) Retirement Plan

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Benefits

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

… and so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.