Senior Living Sales And Admissions Coordinator

Job SUMMARY:

To facilitate the admission of appropriate new residents and to aid residents in adjusting to life at the facility.

DUTIES AND RESPONSIBILITIES:

· Conduct tours of the community and highlight its amenities and services.

· Build and maintain relationships with prospective residents and their families.

· Coordinate and participate in outreach events, both on-site and in the local community.

· Collaborate with the management team to meet occupancy goals.

· Provide excellent customer service and address inquiries from potential residents.

· Maintain accurate records of leads and follow-up activities in CRM System.

· Understand the importance of customer service and be willing to learn resident/relative satisfaction techniques.

· Accept reservations for resident accommodations.

· Interview potential residents and residents' representatives to collect accurate data on admission inquiries.

· Identify potential residents whose needs can be met by the facility.

· Communicate admission inquiry data in written and verbal form to the nursing department and administration.

· Screen residents applying for admission for proper placement in the facility.

· Assign appropriate room numbers to residents in consultation with the nursing department and administration.

· Greet and escort the resident to the assigned nursing unit.

· Notify appropriate facility departments when a resident is admitted and/or discharged.

· Maintain an accurate facility census and be aware of available beds.

· Keep accurate records of resident’s names and room numbers.

· Communicate an accurate facility census to all facility departments.

· Explain facility philosophy, policies and procedures to potential and new residents and residents' representatives.

· Explain the facility admission agreement, and all attachments, to potential and new residents and residents' representatives.

· Follow admission, transfer, and discharge policies and procedures.

· Document admissions, transfers, and discharges in the facility admission record.

· Type and prepare resident identification bands, bracelets, and other appropriate identifying labels.

· Act as a liaison between transferring institutions and the facility.

· Establish a good rapport with transferring institutions.

· Participate in marketing the facility and maintaining an acceptable census level.

· Comply with all federal, state, and local regulations as outlined in the Corporate Compliance Program Manual.

· Refer admission problems to designated individuals.

· Observe facility safety policies and procedures.

· Observe facility infection control policies and procedures.

· Observe facility disaster preparedness procedures.

· Observe Resident's Rights policies and maintain resident confidentiality.

· Performs other related duties as assigned by management.

QUALIFICATIONS:

- High school diploma or equivalent

- Previous experience in sales, marketing, or customer service in senior living environment.

- Excellent interpersonal and communication skills.

- Ability to work independently and as part of a team.

- Passion for helping seniors and their families find the right living arrangements.

- Knowledge of senior living industry trends is a plus.

COMPETENCIES:

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally required to taste or smell.
• The employee must occasionally lift and /or move more than 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Chesterfield, MO 63017 (Preferred)

Ability to Relocate:

• Chesterfield, MO 63017: Relocate before starting work (Required)

Work Location: In person