Senior Manager Digital Operations

Shift: 1st shift

City: Solon

Swagelok, Northeast Ohio, USA

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

Position Summary:

The Sr. Manager, Digital Operations will champion the processes, infrastructure, and resources to continue to scale Swagelok’s digital marketing efforts, aligned to customer and business need in a high-growth environment. As a Sr. Manager, this person will lead a multi-discipline team responsible for the execution and efficacy of our digital marketing channels and advertising investments – including the development of processes and capabilities required to advance Swagelok’s maturation in a rapidly changing digital landscape.

The person in this role should be equally proficient in analytical thinking, operations management, and the customer journey and, in partnership with director leadership, be able to help align, prioritize, and articulate high-value opportunities for commercial digital enablement based on building a deep familiarity with the organization’s brand, market, product, and channel strategies.

Key partnerships include customer brand management, marketing communications business partners, product management, market management, commercial IT, and commercial leaders in our sales channel.

Essential Duties & Responsibilities:

• Lead the digital marketing team which includes website platform management, analytics, digital advertising and campaign management, SEO, digital content and asset management, and UX functions

• Accountable for $2,000,000+ in agency and digital media spend

• Optimize the performance of digital demand channels with an emphasis on scaling effectiveness

• Operationalize the team’s processes and project management frameworks to optimize efficiency and cross-functional workflow

• Routinely partner with Marketing, the sales channel, and Commercial IT to advance customer-centric digital solutions that align to business need; prioritize digital marketing resources accordingly.

• In partnership with director leadership, contribute to development of a roadmap to support buyer enablement of product segmentation strategy; lead execution of horizontal digital marketing tactics

• Monitor trends and emerging tools related to buyer enablement, digital advertising, analytics, and integrated marketing campaign management

• Based on a deep understanding of business priorities and command of above trends, define and articulate opportunities for Swagelok to keep pace with buyer’s digital preferences and behaviors

• Develop talent and capabilities on team, aligned to the organization’s needs and associates’ growth goals. Continuously assess and maintain optimal balance of in-sourced and out-sourced talent to achieve objectives.

• Routinely interface with key stakeholders in commercial leadership and report outcomes, actionable insights, and recommendations to executive leadership

• Other duties as assigned

Direct Reports: 3-5

Indirect Reports: 0-4

Travel: <5%, centered on building channel and vendor relationships, industry or strategy-related events

Education and/or Work Experience Requirements:

Education:

• Bachelor’s degree required, MBA a plus

Experience:

• 5+ years of combined operational and marketing experience (B2B and global organizations a plus)

• 3+ years of digital marketing experience

• 2+ years of direct talent management experience for external candidates. Internal candidates must have experience in informal leadership and influencing without authority

Skills

• A high degree of technical acumen and data analytics focus

• The ability to translate and transform data into actionable insights

• The ability to solve complex problems and define outcomes-focused solutions, prioritizing projects for maximum impact and support for the broader team

• Strong command of project management; ability to identify and implement new processes and operational improvements based on stakeholder needs

• Build and maintain effective vendor partnerships, aligned to priority needs

Working Conditions and/or Physical Requirements:

• Working conditions associated with normal office environment.
• Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
• Ability to effectively communicate in both small and large groups and settings.
• Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
• Occasional domestic and/or international travel may be required.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

To apply:

1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.

2. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to Be Connected. Be Valued. Be You.

Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

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