Senior Manager, People & Outreach Program Delivery

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s People & Outreach Transformation has an exciting career opportunity for a full time Senior Manager People & Outreach Program Delivery reporting to the AVP People & Outreach Transformation

POSITION SUMMARY:

The Senior Manager People & Outreach Program Delivery will lead key transformation projects reporting to the AVP People & Outreach Transformation This role involves managing the development and implementation of projects for the People & Outreach team including HR Corporate Communications ESG Workplace Solutions and Corporate Affairs The Sr Manager will work with cross-functional teams across the business and enterprise serving as Program Manager Project Manager Business Analyst PMO as the need arises and coordinating all aspects of projects using data-driven strategies This role requires someone who thrives in a fast-paced environment and can lead global teams to execute impactful initiatives The ideal candidate should have a strong understanding of project lifecycle management data analytics insights generation and data interpretation with a proven track record of improving operational efficiency and driving growth Proven ability to think creatively simplify complexity communicate clearly and execute flawlessly will differentiate the ideal candidate

POSITION ESSENTIAL FUNCTIONS:

Lead and manage global transformation programs from inception to execution

• aligning with company goals and objectives to drive business results
Drive strategic planning prioritizing key initiatives
• and ensuring resource allocation for maximum impact
Manage matrix project teams influence leaders and subject matter experts monitor project plans milestone achievement and dependencies to achieve deliverables
Deliver regular reports to executive and other stakeholders showcasing program results ROI
• and opportunities for continuous improvement
Manage and optimize budgets
• tracking spending to ensure alignment with goals and delivering cost-effective solutions
Analyze data and performance metrics leveraging insights to inform strategy and optimize campaigns for greater reach engagement
• and conversions
• Utilize established criteria and tools to effectively and efficiently facilitate and report against program execution with measurable results
• Lead the execution of social media marketing analytics strategies and related projects

QUALIFICATIONS KNOWLEDGE AND SKILLS:

Bachelor’s degree in business administration analytics finance marketing or related field

Minimum ten years of experience in program or project management with at least three years in a leadership role Experience in digital marketing including web optimization email campaigns and customer journey mapping is preferred
Strategic thinking and problem-solving abilities Strong communication leadership and stakeholder management skills Ability to manage multiple projects and priorities in a fast-paced environment Strong analytical skills with a focus on data-driven decision-making Excellent leadership and team management skills including motivating others fostering collaboration driving productivity and performance Strong organizational and resource management skills
• with attention to detail
Expertise in leading global marketing initiatives with proven results in demand generation brand awareness
• and customer engagement is a plus
Certification in Project Management (eg CAPM
• PMP) or Agile methodologies (Certified Scrum Master) preferred
Experience with program / project management tools such as JIRA Mondaycom
• or Smartsheet is useful
Proficiency in web analytics or marketing analytics tools a plus

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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