Senior Production Services Manager

Responsibilities

• [Production Leadership]
• Serve as the main production point of contact for platform holders, including PlayStation, Xbox, and Steam, managing all submission requirements and certifications.
• Lead the production process, ensuring games are successfully onboarded, developed, and delivered to global platform storefronts.
• Drive alignment across all production activities, ensuring timelines, budgets, and quality standards are met

• 
  [Game Project Management]
• Act as the primary production liaison for development studios, guiding them through production milestones and deliverables.
• Partner with the Brand Manager to ensure all project goals align with NEOWIZ’s strategic objectives and timelines.
• Manage production pipelines, offering pre-launch advisement to enhance game design and quality.

• 
  [International Collaboration]
• Oversee workflows with global partners and internal teams across multiple time zones, ensuring seamless communication and coordination.
• Utilize remote-friendly tools and processes to foster collaboration across geographically dispersed teams.

• 
  [QA and Compliance]
• Coordinate functional QA, compliance QA, and localization QA processes to ensure high-quality, bug-free products.
• Oversee certification processes for all platforms, ensuring adherence to technical standards and compliance guidelines.

• 
  [Localization]
• Manage localization efforts, ensuring culturally relevant adaptations for global markets.
• Oversee voiceover recording sessions, ensuring the timely delivery of high-quality audio assets.

• 
  [Platform Relations]
• Build and maintain strong relationships with platform holders, acting as the primary production liaison for PlayStation, Xbox, and Steam.
• Stay informed on platform-specific technical and submission requirements, ensuring NEOWIZ’s projects meet all standards.

• 
  [Risk Management and Reporting]
• Proactively identify and address risks throughout the production life cycle, implementing mitigation strategies as needed.
• Provide regular updates to leadership on project progress, budgets, and potential challenges.

Qualifications

• 9+ years of experience in game production or project management, with a strong focus on PC and console game delivery.
• Proven experience as a Production Lead, managing all aspects of game production from onboarding to launch.
• Expertise in platform compliance processes, first-party certification standards, and production workflows for PlayStation, Xbox, and Steam.
• Strong organizational, communication, and problem-solving skills, with the ability to thrive in a fully remote setting.

• Experience managing international teams and workflows across multiple time zones.
• Proficiency in project management tools such as Jira, Confluence, or Trello.
• Passion for video games and a deep understanding of industry trends and technologies.

Preferred Qualifications

• PMP, Scrum Master, or similar project management certification.
• Familiarity with game engines (e.g., Unreal Engine, Unity) and first-party platform tools (e.g., PlayStation TRCs, Xbox XR certifications).
• Experience managing localization, QA, and VO pipelines for AAA or high-profile indie games.

Education

• Bachelor’s degree in marketing, Business, Communications, or a related field (or equivalent work experience).

What NEOWIZ Offers

• A fully remote position with flexible work hours for global collaboration.
• Competitive salary and comprehensive benefits package.
• Opportunities to work on a diverse portfolio of innovative and narrative-rich games.
• A dynamic, supportive, transparent, and collaborative work environment.
• Career development opportunities and access to industry-leading tools and training.