Senior Director, eCommerce Design

Spectrum’s Digital Sales team is responsible for building and executing on world-class online shopping experiences to drive incremental business growth. From Spectrum Internet Gig and our path to 10G, to Advanced WiFi and Spectrum Mobile, our fast and secure broadband network powers the future. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next. We are transforming the next era of connectivity and entertainment experiences. The multiplicity and possibilities available within Spectrum are unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. BE PART OF THE CONNECTION We are seeking an experienced and innovative Senior Director of UI/UX to lead our user experience and interface design efforts with a strong focus on digital shopping and e-commerce platforms. The ideal candidate will have extensive experience designing intuitive, customer-centric experiences that drive engagement, conversion, and satisfaction in the online shopping space. You will lead a team of designers and UX strategists to create world-class shopping experiences across web and mobile platforms. WHAT OUR SENIOR DIRECTOR eCOMMERCE DESIGN UI/UX ENJOY MOST* Actively and consistently support all efforts to simplify and enhance the customer experience. * Develop and execute a comprehensive UI/UX vision that aligns with our business goals, emphasizing user-centric design for digital shopping and e-commerce platforms. * Advocate for a customer-first approach, using research and data to understand user needs, behaviors, and motivations. Drive the creation of user personas, customer journeys, and use cases. * Work closely with product management, engineering, marketing, and data teams to ensure seamless integration of UI/UX principles into the development and optimization of our e-commerce platforms. * Continuously refine and enhance the user journey, from product discovery to checkout, ensuring frictionless and delightful experiences that improve conversion rates, customer retention, and satisfaction. * Mentor and lead a high-performing team of designers and UX strategists. Foster a culture of creativity, innovation, and collaboration within the UI/UX department. * Stay current with emerging UI/UX trends, tools, and technologies in the digital shopping and e-commerce space, applying them to improve our platforms and keep us competitive. * Utilize analytics, A/B testing, and customer feedback to inform design decisions and measure the effectiveness of UI/UX improvements. * Develop and maintain design systems that promote consistency across all digital shopping touchpoints, ensuring brand integrity and scalable design processes. * Present design concepts, research findings, and performance data to executive leadership and key stakeholders, advocating for design-driven solutions that meet business goals.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • UX/UI or Product Design management experience - 10+ yrs
• Education:
  • Bachelor's Degree in Design/HCI/related field or equivalent real-world experience
• Technical Skills:
  • Expert ability to sketch and generate big-picture ideas for early-stage product design work
  • Expert ability to design high-fidelity prototypes
  • Advanced business acumen and sense of urgency to achieve business results
  • Advanced presentation and communication skills, and the ability to “sell” ideas to various audiences, technical and non-technical
• Skills:
  • Exceptional cognitive and communications skills
  • Deep understanding of development processes
  • Exceptional analytical skills
  • Extensive experience with research-driven, iterative product design
• Abilities:
  • Ability to read, write, speak and understand English
  • Ability to demonstrate UI/UX design management skills via resume and portfolio
  • Ability to prioritize and organize effectively
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to manage and train cross-functional teams
  • Ability to analyze and interpret data and synthesize recommendations
  • Ability to think strategically and anticipate future trends, needs and expectations
• Schedule:
  • Full time
  • This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
• Preferred Qualifications
  • Master's Degree
  • Related industry experience - Cable, Telecommunications, Software/Online Services

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life

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MPD851 2024-42307 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-11-13 06:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $155,600.00 and $300,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.