Service Manager

At City Limits Nissan, we believe our team deserves to work in a supportive, competitive, family environment. It all starts here: with our people, our team. If they are supported, encouraged, and believed in, our team members will pass along all that awesomeness to our customers. IDEA Auto Group continues to set an example for our industry by challenging the norm and elevating expectations. Join our dynamic team and "Experience the Difference!"

WHY WORK AT CITY LIMITS NISSAN?

• We offer an outstanding company culture where we understand the importance on work/life balance
• Fantastic benefits - Paid vacation time, medical, vision, and dental insurance, 401k plans
• We truly believe in promoting from within - we offer career progression and multiple career paths
• We love to invest in our employees - we provide ongoing training and professional development

Summary

The Service Manager is responsible for overseeing the customers’ experience and the management of day-to-day department operations for the service department. This includes both customer facing (advisors, cashiers, porters) and non-customer facing (technicians, dispatchers, detailers, warranty administrator, etc) employees. Primary goals are increased sales, increased gross profit, controlled expenses, superior customer service, and employee retention.

Duties and responsibilities

• Oversee the operation of the physical layout of the department.

• Proper operation of all equipment

• Safety training

• Service Advisor and technician training

• Ensure proper opening and closing procedures

• Inventory of all company owned tools and equipment

• Maintain proper warranty policies and procedures.

• Meet with customers that may have questions or concerns.

• Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws.

• Ensure that all company policies and procedures are followed.

• Develop and implement marketing and advertising plans.

• Interview, hire and train new employees.

• Conduct regular information exchange meetings with all members of the department.

• Promote a safe and positive work environment.

• Drive customer satisfaction and gross profit through daily coaching, counseling, and training.

• Set and monitor performance standards for all service employees.

• Implement contests, spiffs, and other behavior-driving activities to recognize performance.

• Keep up to date on all manufacturer maintenance requirements, bulletins and recalls, and general repair recommendations.

• Work with Service BDC to develop call campaigns and all other outbound customer communications.

Preferred Qualifications

• High school or GED

• 4 years clear driving record- No previous DUI history or moving violations

• Valid driver’s license

• No prior criminal history

• 3 years prior retail or automotive management experience

Competencies

• Strong leadership and customer sales/service skills

• High level of dependability and competency

• Highly developed problem-solving skills

• Ethical conduct and role modeling

• Excellent communications skills

• Strong multi-tasking and organizational skills

Supervisory Responsibility – Exempt status

This position supervises as many as 20-130 full time technicians and support personnel

Work Environment

Service Managers can usually work 50-60 hours per week on a rotation between 7:00 a.m. to 7:00 p.m., including weekends and holidays. Some time is spent in the service department at a desk but usually can include working outside on the drive or bays in all weather conditions. This job can include loud noises, odors and high activity work. Competition against peers and other dealerships is a common practice as well as expectation to meet aggressive service goals assigned by the dealer. The job can be stressful, particularly when required to meet or surpass their customer service and sales quota.

Physical Demands

Safely drive a variety of vehicles in inclement weather or road conditions. May sit, walk or stand for long periods of time in all weather and temperature conditions. Repetitive use of arms and legs and moving the whole body such as standing, climbing, lifting, balancing, walking, stooping, reaching, grasping, hearing, seeing and talking. Team lead may work under difficult service expectations and stressful personnel & customer management situations.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.