Service & Support Technician

Service & Support Technician

Department: Professional Services

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024

OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst. This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTec’s point-of-sale system. As a member of the Professional Services Team, you will be responsible for:

• Day-to-day contact with new and existing FoodTec customers
• Communicate with customers through phone calls and e-mails
• Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems
• Assist with new customers go-live support
• Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system
• Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
• Manage the discovery process for implementing the menu, and menu user interface
• Work closely with the department manager and other team members to schedule, and manage work in a timely manner
• Work with new and existing customers to set proper expectations for project scope and deliverables
• Work on special projects as assigned by manager from time to time

REQUIREMENTS:

• 1-3 years in restaurant management or operations (POS Experience)
• Experience developing and implementing a restaurant menu
• Project management experience (1 year)
• HTML knowledge
• Photoshop experience (preferred)
• Bachelor’s degree in hospitality or technology (preferred)
• Experience in training restaurant staff (a plus)
• Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Company contributions through Profit Sharing Plan

Short Term Disability

Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am – 6pm)

In person (Needham, MA)

Remote

Please submit your resume and cover letter highlighting your qualifications for this position.