Social Media Manager / Customer Service

What You’ll Do

● Support all Virtika owned social channels

● Lead social media strategies and content executions, pushing Virtika to be a leader in the rapidly evolving social media space

● Create engaging content in alignment with Virtika’s unique brand and customer identities

● Act as customer service point person for all social channels, responding to and fielding concerns

● Check & respond to all comments, social listening, recommendations, community posts, direct messages, shares & tags and follow-up as needed on respective social media platform

● Resolve customer issues by identifying problems and coordinating appropriate corrective action

● Help with light design work, create ads and social content

● Drive customer engagement that is unique to Virtika, exceed expectations, and drive brand loyalty

What You’ll Need

● 2+ years of experience managing social communities (at a consumer brand preferred)

● Experience building and maintaining content & social media strategy and calendar

● Strong experience with social scheduling, publishing, and analytics

● Driven, self-starter who can build and deploy strategic planning and execute tactically

● Creative thinker with an eye for design and the ability to create unique, original content

● Demonstrated proficiency in social media platforms including Instagram, Facebook, Twitter, LinkedIn, and TikTok

What We Offer

● Set your own hours

● Remote flexibility

● Access to our HQ in the heart of Denver

● Opportunity to grow your career within the company & expand role as desired

The base pay for this position is $22.00/hour, however, compensation offered may vary depending on location, job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package. This information is provided per the Colorado Equal Pay Act.

Who We Are

Founded in 2009, Virtika is the brainchild of professional athletes that demanded better gear for less money. Staying true to our roots, we continue to evolve and grow through customer feedback and rider input.

We celebrate our differences and the unique perspectives that have made us trailblazers in the ski industry. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Job Type: Part-time

Pay: From $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Monday to Friday

Work Location: Hybrid remote in Denver, CO 80207