Software Support & Digital Marketing Coordinator

Summary:
We are seeking a highly motivated and versatile individual to fill the role of Software Support & Digital Marketing Coordinator. This position combines the responsibilities of technical software support, ticketing system management, and digital marketing oversight for our organization’s web presence. The ideal candidate will bring a mix of problem-solving skills, technical acumen, and creativity while contributing to both the IT and marketing teams to support business growth.

Responsibilities:

Software Support Technician

• Provide live help desk and troubleshooting support for proprietary scheduling and payment software.
• Assist with the resolution of technical issues related to EHR software and Microsoft 365 suite.
• Manage and administer the internal ticketing system, ensuring timely resolution and proper documentation of issues.
• Support system administration tasks, including logins, configurations, and access management.
• Respond promptly and professionally to internal and external support requests.
• Document and track issues to improve service delivery and streamline troubleshooting processes.

Digital Marketing Assistant

• Monitor and report on the web presence of the GCO & PI websites, ensuring content is updated and optimized for user experience.
• Administer and manage Google Business pages for GCO & PI corporate offices, as well as client offices.
• Assist with SEO strategies by optimizing website content and identifying opportunities for increased search visibility.
• Support digital marketing campaigns, outreach efforts, and business development initiatives aimed at increasing website traffic and engagement.
• Conduct analysis on digital campaigns and report insights to guide future efforts and improvements.

Key Skills:

• Software Support: Time management, troubleshooting, system administration, communication, problem-solving, ticketing system management.
• Digital Marketing: Analysis, creativity, SEO, campaign support, reporting, business development.

Qualifications:

• High school diploma or GED required.
• 2+ years of experience in software support or help desk environments.
• Basic knowledge of digital marketing tools and platforms (Google Business, SEO, website analytics).
• Experience with ticketing systems or issue tracking tools.
• Strong communication skills, both verbal and written, with the ability to engage with both technical and non-technical stakeholders.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.

Global Care Optometry thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Global Care Optometry is an equal opportunity employer. At Global Care Optometry, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

Job Type: Full-time

Pay: $42,195.00 - $44,914.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Tampa, FL 33607 (Required)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person