Spa Coordinator/Brand Ambassador (Boston, Ma)
LOCATION
New York City, NY and Los Angeles, CA
QUALIFICATIONS
5+ years of customer service experience, 2+ years of sales experience in retail, 2+ years in the spa industry or hospitality, excellent verbal and written communication skills, proficiency in Microsoft Office and/or GSuite, and CPR/First Aid certification is a plus.
RESPONSIBILITIES
Greet clients, assist with appointment scheduling, manage communications, sell services and products, ensure smooth spa operations, supervise daily tasks, maintain spa aesthetics, and perform follow-up calls.
INDUSTRY
Luxury Skincare and Spa Services
SHORT DESCRIPTION
Biologique Recherche seeks a Spa Coordinator/Brand Ambassador to deliver exceptional client experiences in a high-end luxury spa environment, ensuring operations run smoothly and professionally.
Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, found within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty products based on a clinical approach to skin, body, and hair care. Our product range uses pure, concentrated, raw active ingredients and the most advanced, innovative formulations in the premium skincare category. The global flagship beauty institute is located on the prestigious Champs-Elysées, in Paris. The USA headquarters is in NYC on Fifth Avenue and the Flagship Ambassade Spa is in LA on Melrose Place.
Role: Spa Coordinator/Brand Ambassador
The right candidate is comfortable in a high-end luxury environment and for who client experience is a priority. Spa Coordinators serve as the friendly and welcoming face of the spa, keep operations organized and running smoothly, while always portraying a polished and professional demeanor. You will be our client’s first and last impression. This position reports to and supports the Boutique & Spa Manager.
Responsibilities:
- Greet clients and assist them during their visit, ensuring a positive, consistent guest experience.
- Act as a host and owner of the BR experience
- Deliver gracious hospitality and ensure a smooth and successful check-in and check-out process
- Assist clients with pre-appointment forms
- Schedule, maximize and coordinate appointments.
- Manage spa phone & email communications including : answering client inquiries, appt request, and general product & service knowledge.
- Sell services, packages, retail products & take payments.
- Ensure the spa operations run smoothly; track inventory, stock supplies, keep spa aesthetics presentable.
- Supervises daily operations including opening and closing procedures and general spa maintenance: ensure areas are clean, safe, and well maintained.
- Perform follow-up calls after certain procedures.
- Excellent verbal and written communication, customer service and phone skills
- Social perceptiveness and situational awareness, especially in a luxury environment
- Professional manner, discretion, and appearance
- 5+ years of customer service experience
- 2+ years of Sales experience in a retail environment
- 2+ years in the spa industry and/or hospitality, particularly skincare
- Knowledge of Microsoft Office and/or GSuite
- CPR/First Aid Certified a huge plus
- Medical/Dental/Vision
- 401(k) Matching
- Commuter Benefits
@biologique_recherche
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