Sr. Consultant, Data & Insights (Digital Gvmt. Platforms) in Remote

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Data & Insights Consultant to operationalize, analyze and measure performance of campaigns within a strategic digital communications program. The ideal candidate will have expertise in reporting on multi-channel outreach and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner.

Our Senior Data & Insights Consultants digest and analyze data and derive insights, which they build into custom reports and dashboard visualizations, to convey a narrative in line with our customers’ digital communications goals and priorities, applying intuition and experience to lead to actionable recommendations.

Strong candidates are highly strategic, very comfortable with numbers, and able to communicate the narrative that the numbers are showing effectively and calmly, even under deadline pressure and with customers. Candidates should have experience analyzing multi-channel outreach and segment behavior, collaborate with multidisciplinary teams on how best to demonstrate results to our customers, and convey actionable insights and optimization recommendations in a cohesive, customer-friendly manner. Top candidates will have strong experience in building actionable, client-facing dashboards incorporating multiple data sources.

Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.

Who We Are:

- Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
- Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
- Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
- Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.

How We Show Up to Work:

- Demonstrate a polished, professional relationship with colleagues and customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

What your impact will look like:

- Directly ensure quality assurance of project deliverables including strategies, messaging, reporting, dashboarding and presentations for all client projects.
- Mentor and coach practice area members guiding them in their skills development and providing oversight and feedback on their deliverables
- Lead GXG team members through internal trainings and external opportunities.
- Strengthen value and efficiency of current GXG offerings
- Expand new and custom GXG offerings by incorporating customer feedback, scaling offerings to assure capture in varying budget scenarios, and synergizing with the product groups.
- Partner with other teams to improve efficiency of cross-functional delivery.
- Support GXG team members and other department resources to manage the scope, timeline, and delivery of project support and deliverables.
- Oversee supervision of cross functional operations and contractors.
- Provide expertise as adviser to team members and clients.
- Develop, grow and manage strategic customer relationships
- Closely collaborate with GXG multi-disciplinary teams, vendor partners and client contacts to operationalize and measure performance of campaigns and drive strategic recommendations for optimizations
- Oversee and execute creation of detailed reports and dashboard visualizations, often with data sets from multiple sources, which showcase Granicus’ and our client’s success in the appropriate context and focus on storytelling with data
- Oversee all tracking, QA and reporting across digital communications touchpoints
- Present reports and visualization in an easily digestible manner to non-analyst audiences, including internal teams and external customers
- Manage and resolve the key data issues involving quality and consistency of data for analytical purposes
- Represent Granicus in speaking roles, panel participation and conferences.
- Drive organic growth through a consultative approach with current customers to create demand and identify new business opportunities for GXG services and Granicus products.
- Support the creation of success materials, thought-leadership blog posts, case studies, and other media under the direction of GXG leadership and in partnership with Marketing.

You will love this role if you have / are:

- 8+ years of experience in digital marketing analysis, working with external customers, preferably in a digital or consulting agency serving government or at a government agency with a focus on large communications programs
- Be a master of analyzing and interpreting data from digital communications, including the Granicus family of products, email marketing, website analytics, social networks, surveys, websites to the next new thing.
- Have experience and/or enthusiasm for working with government
- Consistently lead, produce results and manage scope for simultaneous projects in a fast-paced environment with on-time, on-track, and on-budget deliverables
- Demonstrate excitement and expertise in developing digital strategies, growing digital audiences, building and facilitating digital experiences
- Expertly enlist and direct internal stakeholders to help navigate within a client organization
- Be passionate about public service and digital strategy and communication
- Demonstrate strong ability to combine analytical and communications skills by storytelling through data, digesting data to derive insights and convey the narrative to clients in line with their goals.
- Experienced in building out reporting tools and dashboard visualizations. Quicksight and/or Tableau experience a plus.
- Thrive on new opportunities and a little bit of chaos
- Be hungry and passionate, have a collaborative spirit, and be committed to making a difference with communications and collaboration
- Possess world-class communication (oral and written) and analytical skills
- Have an authentic and polished executive level presence
- Due to security requirements (Public Trust), this position is currently open only to U.S. citizens. Additionally, you must have been a resident of the U.S. during at least three (3) of the last five (5) years. Exceptions are possible for applications who worked for the U. S. Government as an employee overseas in a Federal or military capacity; and/or been a dependent of a U.S. Federal or military employee serving overseas. Such applicants must be able to provide state-side reference coverage. State-side coverage information is required to make a suitability or security determination.
- Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, GXG team members may once again be expected to be available for in-person customer meetings.
- This position will be fully remote, but candidates must be able to operate in the Eastern time zone to support client needs. Location in Eastern or Central time zones is ideal.

Security Requirements:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Must be able to obtain a public trust clearance.

$80,000 - $95,000 a year

Listed range is the base salary only and dependent on candidate experience and qualifications. Bonuses and incentives are above and beyond this range. Compensation also will include an extensive and comprehensive range of benefits.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

A few culture highlights include – Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Sr. Consultant, Data & Insights (Digital Gvmt. Platforms)

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SHORT DESCRIPTION

Who We Are:

How We Show Up to Work:

What your impact will look like:

You will love this role if you have / are:

Security Requirements: