Culture Amp
Sr. Customer Advocacy Manager (Contract)
LOCATION
Remote within the United States
QUALIFICATIONS
Proven expertise in data tools (e.g., Salesforce, Vitally, Looker), exceptional project management skills, customer-centric mindset, experience with customer advisory boards or similar initiatives in a SaaS environment, and a creative approach to uncovering customer success stories.
RESPONSIBILITIES
Manage a Customer Advisory Board, lead the rollout of a customer advocacy platform, create compelling customer story assets, collaborate on marketing campaigns integrating customer success stories, and support ongoing advocacy activities and reference management.
INDUSTRY
Employee Experience and Software as a Service (SaaS)
SHORT DESCRIPTION
The Senior Customer Advocacy Manager (Contract) will amplify customer voices and drive key advocacy programs at Culture Amp, ensuring successful execution of initiatives during a transformative period.
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.
Please note: This position is a 7 month, fixed term contract that can be performed remotely within the United States.
How you can help make a better world of work:
As a Senior Customer Advocacy Manager (Contract), you will play a pivotal role in amplifying the voices of our customers and driving key advocacy programs during a transformative period. Reporting to the Director of Customer Marketing, you will ensure the seamless execution of initiatives that empower customers and showcase their successes with Culture Amp.
As part of this impactful role, you will:
- Advance our Customer Advisory Board: Manage a newly formed Customer Advisory Board and establish a clear roadmap for future board vision.
- Implement a new advocacy tool: Lead the rollout of our customer advocacy platform, achieving widespread adoption while driving growth within our advocacy community.
- Produce compelling content: Partner with the brand marketing team to create compelling customer story assets for our key 2025 brand campaigns.
- Collaborate on marketing campaigns: Work with demand generation and product marketing teams to integrate customer success stories into high-impact H2 campaigns.
- Support ongoing advocacy efforts: Partner with the customer marketing team to maintain business-as-usual advocacy activities, reference management responsibilities, and contribute to core marketing projects.
You have:
- Proven expertise in using data tools (e.g., Salesforce, Vitally, Looker, or advocacy platforms) to identify and engage advocates.
- Exceptional project management skills, capable of juggling high-visibility projects across multiple teams.
- A customer-centric mindset and the ability to build relationships with executive-level stakeholders.
- Experience leading or contributing to customer advisory boards, reference management programs, or similar initiatives within a SaaS environment.
- A creative passion for uncovering customer success stories and amplifying them through innovative channels.
For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission
The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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