Sr. Director, Professional Services

• You lead the design and construction of a professional services team that goes from zero to one, helping to deploy the world’s first enterprise ready data fabric for security, risk and compliance, DataBee, and an established NDR solution called BluVector.

• You take ownership of driving deployments with the goal of ensuring 100%

• You coach and mentor a world-class team of exceptional subject-matter-experts who help features and functionality get turned on

• You will strategize Go-To-Market approaches and contribute heavily to discussions on pricing, pitching, marketing strategy for professional services and more

• You become a trusted advisor to prospect accounts and existing customers, showcasing expertise and empathy.

• You link Comcast’s leading technology to solid business cases.

• You collaborate closely with Sales Engineering, Solution Architecture, Product Management and Product Marketing

• You are expected to use past creative experience and sound business judgment to make decisions on the best way to drive growth in the security and compliance data fabric segment.

• You are expected to be a self-starter with high levels of intrinsic motivation and a drive for excellence in customer service and value realization

• Provide deployment advisory services including best practice design, recommendations, and configurations

• Travel to customer locations to assist customers in short-term professional service engagements

• Assist deployment customers with testing or troubleshooting. Escalate to support as required

• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams

• Become a security data fabric expert through self study, company training, and a desire to excel

• Other duties or projects, as assigned

Required Skills and Experience:

• Experience leading professional services including professional services, including implementation & educational services teams across a substantial region of the world

• Experience working with SaaS security enterprise technology

• Understanding complex deployment cycles

• Experience with SIEM and NDR deployments

• Affinity for software, ideally with a knack for IT security

• Net new logo deployment accomplishments and value realization experience

• Desire to be coached and a structured approach to work with a proven sales process.

• Ability to use internal resources, partners, and team members to be successful.

• An ‘in the field’ mentality leading you to meet customers & prospects face to face wherever possible.

In return, we will invest in you and your career.

You will be supported by a team that cares about you and your success, made up of peers and leaders who make every effort

• To provide you with well-planned support, learning, and access to expertise in the marketplace.

• To invest in your personal and professional growth and reward you.

• And, provide you with an environment that is defined by collaboration and team-success

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.