Sr. Manager, Sms & Technical Solutions

$100,000 - $130,000 + VIP Bonus

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

JOB DESCRIPTION

The Sr Manager in Sircon Managed Services (SMS) plays a critical role in creating and maintaining an effective and efficient business process outsourcing operation. The focus of this technical leadership role will be to drive automation and the foundational technical systems including Sircon, ImageRight, telephony and other technical capabilities and initiatives. In addition, this role will manage new customer and offboarding operational delivery and technical enablement.

Core Responsibilities:

Essential job functions included but are not limited to the following:

• Builds a culture of excellent customer service.

• Develops quality programs for consistent delivery of services and provides a mechanism to review continually.

• Ensures processes and operations are consistent and standardized across all teams to maximize effectiveness of the overall operation.

• Ensures service is provided with highest quality, while meeting compliance, regulatory, and contractual obligations.

• Ensures resources and teams are allocated appropriately to meet the needs of the business.

• Understands SMS capacity and plans for new sales and where new work can be absorbed.

• Builds training framework to ensure effective onboarding of new employees and ongoing training is in place to grow the next generation of talent within SMS and DCM.

• Coaches, develops, and grows leaders so they are effective in engaging people, managing process, and delivering quality results.

• Reviews and resolves customer issues that have been escalated and determine process changes needed in order to mitigate future occurrences.

• Maintains a full understanding of SMS contractual commitments, scope of work, financial impacts, and commitments.

• Able to successfully implement and maintain standards against the SMS Governance Model Maturity.

• Develops and implements forward thinking, technical and automation recommendations that align with SMS and Support objectives.

• Provides technical guidance to internally and externally.

• Collaborates with the team to educate and train employees on how to best technically implement and integrate solutions.

Knowledge, Skills and Abilities:

• Sets direction and drives accountability to accomplish department goals and deliverables.

• Problem solver and decision-maker.

• Detail-oriented and organized.

• Confident communicator and able to work collaboratively at all levels, internally and externally.

• Customer-centric.

• Leads and manages change within their area of responsibility as well as across the business.

• Passion for technology.

• Maintains industry and product expertise and proliferates, internally and externally.

• Loves to collaborate with their peers, designing pragmatic solutions.

• Excellent analytical, research, documentation, project planning and implementation skills.

• Ability to adapt and willingness to learn new technologies and techniques.

Core Qualifications:

• Bachelor’s degree preferred.

• A minimum of 10 years of experience and demonstrated success in building and engaging high performance teams and inspiring and developing people.

• Strong technical background to implement and support operational platforms including Sircon products, document imaging/work management and process automation.

• Advanced understanding of compliance as it relates to the insurance and securities industries. Insurance industry experience is required.

• Advanced knowledge of DCM products and SMS Services and how they help meet customers' business needs across all customer teams is required.

• Knowledge of Imageright helpful.

• Experience leading technical strategies of web delivery platforms, products, and services.

• A background in software development or professional services is preferred.

• Lean Six Sigma or PMP certification a plus.

Additional Requirements and Details:

• 25% Travel required for occasional customer visits, conferences, training etc.

• Located and working from an office location when required.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com

Just a note, this contact information is for accommodation requests only.

. Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.