Sr Program Coordinator – Player Development

Position Title

Sr Program Coordinator – Player Development

Location

Orlando, FL

Department

Youth Tennis

Reports To

Youth Tennis Director

Classification

Full-Time/Exempt

Level/Grad

3

Number of openings

One

Purpose of Position

This position is responsible for the implementation of USTA Florida’s tournament structure and is the subject matter expert on ratings and rankings through the Florida Section. The Youth Tennis Program Coordinator serves as the main point of contact for parents, players and coaches regarding the youth development pathway.

Essential Functions

• Serve as USTA Florida’s subject matter expert on player development matters, including camps, ratings, rankings, and overall player pathway.
• Monitor tournaments weekly to ensure proper adherence to tournament guidelines.
• Coordinate and execute weekly pre-tournament e-mail communications and reminders to Youth Tournament Directors.
• Publish designated tournaments on-line and manage USTA Florida calendar.
• Assists with workshops and trainings for providers to educate and advance USTA Florida’s player pathway and products.
• Serves as the main point of contact for parents and players seeking information on youth play opportunities, ratings, rankings and overall player development.
• Attend USTA National Player Development manager calls and workshops.
• Assist with sanctioning and scheduling process.
• Assist with executing USTA Florida Youth events and tournaments, including the Bobby Curtis Sectional Championship tournaments.
• Works collaboratively with the Youth Team Play Manager to integrate and advance team play opportunities (Splitz, Team Tennis, High School Tennis) in the Florida tennis eco-system.
• Work with Director to monitor program budget(s) to meet fiscal objectives in accordance with USTA Florida’s procedures and guidelines.
• Collaborate with Marketing department to update and add content to web pages, social media and email marketing channels.
• Participate in cross-department project teams.
• Other duties, as assigned.

Competencies

• Customer Focus: Gains insights into customer needs; identifies opportunities that benefits the customer; builds and delivers solutions that meet customer expectations; and maintains effective customer relationships.
• Tech Savvy: Rapidly learns and adopts new technologies; scans the environment for new technical skills, knowledge or capabilities that benefit organization and performance; anticipates impact of emerging technologies and makes adjustments.
• Communicates Effectively: Attentively listens to others and is effective in a variety of communication settings: one on one, small and large groups, or among diverse styles and position levels.
• Builds Networks: Maintains relationships across a variety of functions and locations/Builds strong formal and informal networks.
• Instills Trust: Expresses self in a credible and transparent manner/honors commitments and keeps confidences.

Supervisory Responsibilities

None

Internal Relationships

• USTA Florida staff
• USTA National staff and administrators
• Providers and Volunteers

Travel Demands

• Must be adaptable and flexible in travel demands on the local/regional level and be prepared to travel/work on multiple weekends throughout the year

Minimum Qualifications

• Bachelor’s degree preferred in a related sports or recreational field
• Expert knowledge of tennis ratings and rankings systems, including WTN and UTR
• Three years of experience as a tournament director
• Must possess and maintain a valid driver license and a record that meets our company’s insurance standards
• Must have the ability to travel and have reliable transportation
• Proficient with Serve Tennis (tournament software)
• Proficient with Microsoft Office products, Excel, Office 365, and Outlook
• Must be able to read and write English
• Must have a professional and positive attitude
• Must be able to pass the USTA Safe Play and USTA Florida Section background checks

Knowledge, Skills and Abilities

• Excellent customer service skills
• Excellent organizational and time management skills
• Detail oriented
• Good verbal and written communication skills
• Bilingual- verbal and written preferred

Work Environment

• Generally, works in an office environment, standard office equipment
• Works in and out of facilities – exposed to outside weather

Physical Demands

• Medium - 20 pounds frequently, up to 50 pounds periodically

Updated

July 31, 2023

Reviewed By

Laura Bowen, Executive Director

This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by the employee. Position expectations may be subject to change as the needs of the organization changes.

USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion or any other condition.

USTA Florida will make reasonable accommodations for qualified individuals with known disabilities.

Job Type: Full-time

Pay: $43,888.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your email address?

Education:

• Bachelor's (Preferred)

Experience:

• Tournament Director: 3 years (Preferred)

Work Location: In person