Sr. Ux Manager (Uxr), Core Ux , Ww Prime Ux

• 10+ years of UX research and design experience, preferably in subscription or membership services
• Strong background in both qualitative and quantitative research methods
• Proven track record of driving positive customer impact on large-scale products
• Experience managing and mentoring cross-functionl UX professionals
• Excellent communication and presentation skills
• Deep understanding of customer needs, business landscapes, product functionality, and technologies
• Bachelor's degree in a relevant field; Master's preferred
• Experience in various product spaces, with a bonus for shopping and membership

Join Amazon's Prime UX team to lead and enhance the world's most valuable membership program. As the Senior UX Manager for Core UX, you'll be responsible for all Prime Customer outcomes, overseeing research initiatives and design systems that drive innovation and value for hundreds of millions of members globally. This high-impact position offers the opportunity to shape the future of Prime, influencing how members shop, stream, and benefit from Amazon's ecosystem.

Key job responsibilities

Key Responsibilities:
1. Lead and manage a team of UX researchers, writers, technologists and designers, fostering their growth and development
2. Drive the worldwide Prime UX research strategy and roadmap in partnership with cross-functional teams
3. Oversee complex, high-impact research initiatives to define future product strategies
4. Develop the strategy with the design leads to develop and implement design systems that enhance the Prime CX
5. Guide the research team responsible for the Prime CXO (customer experience outcomes)
6. Analyze member behavior and preferences to inform feature development and increase Prime's value proposition
7. Adapt and create new UX research methodologies to meet unique product and business goals
8. Translate research insights into actionable strategies that benefit both the business and customers
9. Present findings and recommendations to senior leadership and various stakeholders
10. Lead and guide the Design Studio, a cross-functional team responsible for the elevation of the Prime Design library globally

About the team
The Amazon Prime UX team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.

Track record of driving positive customer impact on large-scale products through a deep understanding of customers, their needs, the business landscape, product functionality, and technologies.

Experience in a variety of product spaces, with a bonus for shopping and membership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $179,300/year in our lowest geographic market up to $296,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.