Sr. Strategic Account Manager

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.

We are accepting applications from candidates that reside in the following Areas:

• California: Bay Area, or LA/OC Areas
• Florida: Tampa, Miami, or Orlando
• Illinois: Chicagoland
• New York: NYC
• Texas: Austin
• Washington: Seattle
• Canada: Montreal, QC

About the Role

Job Overview

The Senior Strategic Account Manager will oversee the full client lifecycle for enterprise and strategic accounts, from the sales process through to implementation, training, and client advocacy. This role is essential for driving growth, ensuring client satisfaction, and expanding Everflow’s market presence. With a focus on relationship management and commercial strategy, this position is key to identifying and realizing revenue opportunities within the customer base.

Key Responsibilities

• Serve as the primary client contact, managing relationships and coordinating internal resources for technical support during implementation.
• Identify and develop growth opportunities, implementing strategies to achieve revenue expansion goals.
• Stay up-to-date with new products and features, effectively promoting them to clients.
• Gather and communicate client feedback to relevant internal teams to drive product and service enhancements.
• Lead client onboarding processes, including training sessions, webinars, Helpdesk support, and providing documentation.
• Drive upsell initiatives, introducing existing clients to new products and features.
• Oversee the contract renewal process, ensuring client retention and satisfaction.

Qualifications

• Strong product understanding and a proactive attitude toward learning.
• Commercial acumen with the ability to identify, quantify, and close upsell and cross-sell opportunities.
• Solid analytical skills and familiarity with internet technologies; experience in digital advertising is a plus.
• Minimum 5 years of account management experience.
• Experience with project management and customer success tools.
• Sales and/or Business Development experience is a plus.
• BA/BS in a relevant field.
• High proficiency in English.

Preferred Skills

• Proven track record of managing enterprise or strategic accounts.
• Strong communication and interpersonal skills for effective relationship building.

Compensation Package

• $75,000 - $95,000 Base Salary
• 25% Bonus
• Equity

Perks include:

• Employer Covered Medical, Dental and Vision Insurance.
• Unlimited PTO.
• Paid parental leave for putting your family first.
• Startup-like environment, without the constant rush to raise the next round of funding.
• A very collaborative team and culture.
• Education, gym, and equipment stipend.
• Travel opportunities to relevant conferences and in-person client meetings.

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.