Statewide Development Coaching Coordinator

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The Alliance for Professional Development, Training, and Caregiver Excellence (The Alliance) is a partnership between the UW School of Social Work; Washington State Department of Children, Youth and Families (DCYF); Eastern Washington University School of Social Work; UW Tacoma School of Social Work and Criminal Justice; and Partners for Our Children.

The Alliance works to increase the capacity of Washington’s social workers, partners and foster caregivers to support community wellness. We provide education and programs in a variety of modalities so that each adult learner can retain the skills needed to continue to succeed.

The mission of the Alliance is, “Through innovative and accessible training and supports, we empower those caring for and serving families and communities to provide anti-racist, culturally relevant, trauma-informed service.” Learn more at https://risewiththealliance.org/. The Alliance’s work spans throughout Washington State and has team members throughout the state. Because of this, many of our roles are hybrid and require both remote and in-person work. As a part of the Alliance team, this position will be expected to work, in person, in Tumwater and attend quarterly, in-person, All-Alliance meetings, which take place throughout the year at our three regional training hubs (Delridge, Spokane, Tumwater) as well as at the School of Social Work at the UW Seattle Campus.

The Alliance works within the University of Washington School of Social Work (SSW). At SSW, we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. We strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.

The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.

The Alliance has an outstanding opportunity for a full time Statewide Development Coaching Coordinator. This position is an integral part of the professional development education and training system for public child welfare employees, foster and relative caregivers and their community partners.

The Statewide Development Coaching Coordinator attends in-person training at the Tumwater Training Hub and manages the training room scheduling and class setup, room monitoring, administering feedback surveys and coordinating the center’s technology for training delivery. The Coaching Coordinator works closely with Alliance and contracted trainers to benefit the workforce and foster parent training audiences.

DUTIES AND RESPONSIBILITIES

Coaching and Training Coordination and Communication (40%)

Coordinate and implement the end-to-end logistics for virtual learning, in-person learning and coaching events.
o Create calendars and schedule presenters for Supervisor Core Training.
o Email participants with make-up sessions for SCT.
o Prepare class information for entry into electronic training management systems (internal and Dept. of Children and Family Services) for Motivational Interviewing courses.
o Use data to use across different spreadsheets to track participants per coach, coaching sessions per learner, and participants that reached MI fidelity.
o Manage and communicate about enrollments to trainers.
o Communicate w/ participants about classes, including enrollment status, pre-requisites, cancellations, and refer to the help desk as needed.
o Distribute, collect, and analyze participant survey and evaluation data.
o Receive attendance logs, record attendance in the training system and store logs for records management and summarize training attendance information.
o Send pre- and post-learning event communications (e.g. class reminders, surveys, follow-up information and evaluation reminders).
o Track coaching and coding in the Learning Management System.

Support the Quality Assurance and Data Information Manager (QADIM) in data collection regarding regional activities used to create monthly, quarterly, and annual reports (40%)

Request, organize and maintain headcount reports to maintain accurate records for all regions and learning offerings.

Manage data around Motivational Interviewing coaching sessions and Fidelity Coding to report to DCYF Regions and Head Quarters.

Training Center responsibilities (15%)

Coordinate with DCYF building managers, Area Administrators, and Regional Administrators on matters related to building use, maintenance, safety protocols, and updates, including COVID-19 prevention plans.

Monitor training rooms and/or virtual training environments, including some evenings and weekends.

Provide on-site technical support for video and audio use and zoom training delivery, including some evenings and weekends.

Manage training materials (e.g. order workbooks, handouts, swag, office supplies).

Maintain site training rooms, ensure that electronic equipment in working order, including copier/printers, computers, internet access, cameras and microphones used to deliver training.

Other duties as assigned (5%)

MINIMUM REQUIREMENTS

Bachelor’s degree in Marketing, Business or Project Management, or a related field or concentration. An equivalent number of years in experience can substitute for the degree requirement.

Minimum of 3 years of experience performing related work.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS

Demonstrated experience serving in a pivotal role responsible for organizing activities and information.

Experience working in a structured organizational process involving planning and implementing an ongoing proactive improvement process to provide quality outcomes.

Knowledge of and experience with scheduling and logistics, customer service, data collection, extraction and reporting.

Knowledge and experience with Learning Management System software, online survey tools, project planning, Excel and SmartSheet.

Demonstrated understanding of working in a collaborative community environment, building relationships, and managing expectations within those relationships is required.

Ability to build relationships, provide assistance, be a resource, work independently and take initiative.

DESIRED QUALIFICATIONS

Ability to connect, engage and collaborate effectively with diverse learners and Alliance partners, including DCYF and tribal communities.

A love for teamwork and collaboration with statewide team, balanced with an ability to be self-directed.

Ability to learn, understand and interpret technical data, systems and platforms.

Logistical experience scheduling and coordinating resources with multiple complexities.

Proficient in virtual and learning management systems (e.g. WebEx, Microsoft Teams, Zoom).

Proficient in Office Applications (e.g. Google Suite, Word/Excel/PowerPoint/Keynote, Survey Tools and Tableau), SmartSheet, and Learning Design Authoring Tools (e.g. Articulate Rise, Storyline) an advantage.

Please include your valuable experience in your resume that may be outside traditional job experience or education.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.