Store Manager

Summary: All American Storage has forty 40+ years of experience in owning and managing commercial, industrial and self-storage properties in Indiana. All American Storage is seeking to hire an experienced manager to oversee a self-storage property in Bloomington, Indiana.

Essential Duties and Responsibilities include the following:

• Direct property operations on a day-to-day basis.
• Analyze reports including occupancy levels, payments, and maintenance schedules.
• Survey property daily for signs of damage or tenant misconduct.
• Provide excellent customer service both in person and over the phone.
• Complete opening and closing procedures, bank deposits, cash management and petty cash records.
• Grow sales through unit rentals, protection plans for rentals, and retail sales of moving materials.
• Guide new tenants through rental processes and leases.
• Provide coverage to other properties as needed.
• Provide periodic reports to Property Manager.
• Responsible for collection of delinquent accounts and provide required information to collection company.
• Comply with all state and local laws regarding the storage facility.
• Maintain tenant files in an orderly manner.
• Guarantee the facility meets the highest of cleanliness standards by cleaning units, sweeping, mopping, changing light bulbs and other basic general maintenance duties.
• Responsible for marketing properties.
• Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Uses reason even when dealing with emotional topics.

Customer Service - Responds promptly to customer (tenant) needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict and team building.

Written Communication - Able to read and interpret written information.

Quality Management - Demonstrates accuracy and thoroughness.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality - Demonstrates accuracy and thoroughness.

Quantity - Completes work in timely manner.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; Seeks increased responsibilities.

Other Skills and Abilities:

• Ability to maintain regular and predictable attendance.
• Ability to establish and maintain effective relationships with those contacted within the line of work.
• Knowledge of construction, maintenance, and leasing.
• Demonstrated leadership and management ability.
• Experience in development and implementation of policies and procedures.
• Team building skills; organizational and staff developments skills.
• Strong communication, negotiation, and presentation skills.
• High degree of initiative and independent judgment.
• Strong problem-solving abilities.
• Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form.

• Able to write business correspondence.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Computer and spreadsheet skills.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: HS Diploma/GED equivalent required, college preferred.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet Explorer - internet software; MS Excel - Spreadsheet software; MS Word - word processing software, and Outlook calendar/scheduling software.

Language Ability: Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit, stand, bend, walk, climb or balance and stoop, kneel, crouch, or crawl. Employee will regularly work around mechanical parts, and lift up to 50 lbs. Specific vision abilities required by this job include close vision.

(Note: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel workload, rush jobs, or technological developments).

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 – 44 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Work Location: In person