Strategic Account Manager

Full Time • Omaha, NE, United States of America

55,370 - 70,111 (Yearly) Added 3 weeks, 1 day ago

Summary

LOCATION

Not specified

QUALIFICATIONS

Associate’s or Bachelor’s degree in Business, Interior Design/Architecture or related field; 3-5+ years of sales and/or account management experience; computer literacy, proficiency in Microsoft programs; knowledge of CRM and project forecasting; valid driver’s license required.

RESPONSIBILITIES

Identify and develop new business opportunities, maintain client relationships, formulate strategies, communicate design preferences, present proposals, manage micro team collaboration, review furniture plans, ensure adherence to policies, and enhance client interactions through meetings and networking events.

INDUSTRY

Interior Design and Architecture

SHORT DESCRIPTION

The Strategic Accounts Manager will grow revenue and market share by developing client relationships and business opportunities, coordinating with internal teams, and providing high-quality service to enhance customer satisfaction and repeat business.

Position Summary: The Strategic Accounts Manager role will focus on growing revenue and market share by identifying and developing new business opportunities, maintaining existing client relationships, formulating strategy, and serving as the key point of contact for clients and partners. This role will develop strong relationships across internal teams in order utilize appropriate resources for marketing, customer care, design, and operations/installation. (ie micro team)

Essential Job Functions

Communicates with client to determine design preferences, purpose and function of environment, budget, furniture choices, and other factors that affect planning interior environments.
Introduces new workplace strategies and products; host “working-showroom” tours.
Exhibits excellent communication and diplomacy skills in working with clients and micro teams.
Identifies and develops new clients as well as enhancing the Company’s existing relationship with customers, ensuring the highest quality and responsive service is provided to develop the opportunity for repeat business.
Confers with micro team to outline project work plan and to assign duties, responsibilities, and scope.
Presents pricing, proposals, and products to clients. Communicates to clients AOI’s full scope of services.
Reviews furniture/floor plans and communicates regularly with AOI team personnel to provide technical advice and resolve problems.
Manages, leads, motivates and collaborates with micro team to ensure quality deliverables to the customer.
Adheres to procedures and policies for invoicing, deposits, and aged accounts.
Consults with manufacturers, or other individuals to discuss and establish project discounts when applicable. Understands and applies pricing contracts appropriately.
Works with internal marketing and design teams to ensure use of current technology, templates, renderings, and animations. (These are value added offerings and innovative ideas that differentiate AOI from our competitors.)
Attends meetings and networking events in the community to enhance prospective and existing client relationships.
All other duties as assigned.

Preferred Talents

Maintain excellent customer service skills with micro team and clients; build cooperative working relationships with cross-functional teams (DIRTT and General Construction) and clients.
Ability to assist in solving complex problems, make sound judgement and uphold confidentiality in accordance with AOI policies and procedures.
Ability to assist with urgent requests in a timely fashion, while maintaining a high level of attention to detail.
Well-organized, persistent, tactful, and enthusiastic demeanor towards peers and clients.
Possess good time management skills and the ability to balance short-term deadlines against long-term goals.
Ability to provide creative and innovative solutions to enhance project work and processes.
Ability to manage projects and meet deadlines while exceeding client expectations.
Confidence to seek guidance and direction as necessary for performance of duties.
Ability to communicate effectively through both excellent written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Qualifications

Associate’s or Bachelor’s degree in Business, Interior Design/Architecture or related field of study from a two or four-year college or university; or equivalent combination of education and experience.
3-5+ years of sales and/or account management related experience.
Computer literacy with proficiency in Microsoft programs.
Knowledge of CRM and project forecasting.
Must have a valid driver’s license.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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