Strategic Relationship Executive

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

The Strategic Relationship Executive (SRE) - Growth will be primarily focused on growth within mid-market and enterprise clients. The SRE will serve as the primary point of contact post-contract. This role focuses on revenue retention, growth, and strategic relationship development by leveraging internal resources and acting as a lead in critical client interactions. Success in this position requires a balance of client relationship management, sales acumen, and proactive risk identification.

Key Responsibilities

• Account Management: Act as the primary contact for all existing clients across verticals, regardless of ARR and growth potential

• Internal Collaboration: Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation

• Account Strategy: Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.

• Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis

• Account Growth: Responsible for account growth and retention (renewal, upsell/cross-sell) and pipeline growth

• Post-Sales Ownership: Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)

• Risk Management: Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address

Key Skills

• Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts.

• Sales Acumen: Identifying and executing net new sales while driving strategic opportunities for revenue growth and expansion.

• Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.

• Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.

• Data Management: Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking.

The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Bachelor's degree in Business, Healthcare, Informatics, or other relevant fields.

• At least 5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)

• Strong interpersonal skills across all levels of an organization.

• Proven experience serving as an effective team leader on large, enterprise cross-functional projects.

• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.

• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Experience/Qualifications

• At least 5 years of SaaS experience.

• At least 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.

• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.

• Strong written and verbal communication skills with ability to effectively communicate and present information to individuals and groups

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from executive leadership, managers, clients, customers, and cross-functional teams.

• This is a remote/virtual position. Local team members are expected to be on-site 2 days per week.
• Remote team members may be expected to travel to Indianapolis approximately 2-4x per year, based on business needs.
• Overnight travel nationwide for conferences, trade shows, and other business events is expected a few times per quarter.
• You must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.
• #LI-REMOTE