Student Transportation Program Coordinator

Job Summary:

About the Position:
This position is a part of our Transportation department within the Facilities Planning and Management Division at UW-Madison. The Student Transportation Coordinator will oversee the University of Wisconsin student bus pass program as well as student parking and moped passes and customer service for student transportation programs.

The student bus pass program was recently transferred from Student Affairs to Transportation Services, thus creating the need for this new position in Transportation Services. The university manages over 30,000 active student bus passes and annual program expenses exceed $3 million. To issue and manage so many passes, the Student Transportation Coordinator recruits, hires, trains, supervises, and schedules a large student labor group of up to 40 students. The coordinator also ensures the prudent financial management of student and employee bus passes for the university, ensuring that passes that are no longer valid are canceled with the transit agency to limit financial exposure to the university and to the Associated Students of Madison segregated fee fund, which funds student bus passes.

The coordinator also oversees applications for student parking and distribution of student moped parking permits, assuring that students who are not able to take other modes are able to freely travel to and from the university.

About our Transportation Services department:
UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

About the Division of Facilities Planning& Management (FP&M):
The Division of Facilities Planning& Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.
Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

Responsibilities:

Responsible for a variety of professional level work across a variety of administrative service areas including budget, finance, procurement, and human resources with impact across the institution in support of unit or institutional goals.

• 25% Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies
• 25% Schedules logistics and secures resources for a designated work unit to contribute to the day-to-day operational success
• 10% Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s)
• 15% Assists, recommends, and advises staff on unit or program administrative issues, personnel matters, and budgetary problems
• 5% Serves on committees and attends meetings, representing the interests of the unit or program
• 10% Oversees all operational aspects of student bus pass program including recruiting, hiring, training, scheduling, and supervising associated student staff
• 5% Coordinates student parking and transportation product sales and customer service
• 5% Oversees activation and cancellation of student and employee bus passes

Tasks:

• Plans for bulk student bus pass distribution periods including reserving space and coordinating with partner groups.
• In collaboration with the marketing and communications team, ensures appropriate customer marketing/communications for promotion of student bus pass (and other student transportation products)
• Monitors and responds to the student bus pass email account
• Assures appropriate individual customer contacts are completed for passes not picked up, found passes, or other customer issues.
• Administers pass returns as outlined in bus pass program policy and procedures and coordinates appropriate associated pass cancellations for both student and employee bus passes with Madison Metro
• Coordinates with permit staff to return to inventory and reallocates pass fare media as appropriate for reuse
• Assists with potential transition to a virtual student bus pass credential
• Monitors student bus pass sales and ridership data in collaboration with data analysis staff
• Attends regular Associated Students of Madison (ASM) Student Transportation Board (STB) meetings and acts as staff to the committee
• Provides input to supervisor and managers for annual student bus pass budget and assists as needed with presentation to ASM SSFC
• Processes student parking applications
• Coordinates student moped parking permit pickup

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Preferred
Bachelor's Degree

Qualifications:

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications
The minimum rate for this position is $55,000 but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see below

Additional Information:

A criminal background check will be conducted on all finalists.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

We are committed to reducing bias in the recruitment process and utilize a redacted application process, which is the practice of removing personally identifiable information from application materials, before the screening of applicants begins. This may include, but is not limited to, name, gender, age, education, address, dates (such as graduation dates), photos, references, links to personal webpages, supervisor names, and/or citizenship.

How to Apply:

To begin the application process, click the "apply now" button. Please submit a resume and cover letter. In your application materials, detail your experience as it pertains to this position.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Please note that references will not be contacted without your prior knowledge.

Contact:

Passion Malotky
passion.malotky@wisc.edu
608-890-1852
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Administrative Specialist(AD006)

Department(s):

A71-FACILITIES PLNG AND MGMT/TRANS SERV/COM SOLUTN

Employment Class:

Academic Staff-Renewable

Job Number:

309770-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.