Tasting Room Manager - Grand Hall

Trump Winery in Charlottesville, Virginia is looking for a professional, enthusiastic, results-driven individual to manage our guest experience and oversee operations as the Grand Hall Tasting Room Manager. This position oversees the development and management of a productive, professional, results-oriented team, refining and delivering the ultimate Tasting Room experience to our guests in a breathtaking mountainside setting.

Position Title: Grand Hall Tasting Room Manager
Location: Trump Winery in Charlottesville, VA - 15 minutes south of Charlottesville city limits, 20 minutes north of Scottsville

Hours: Full-Time - on site, non-exempt, regularly scheduled 40 hours per week. Typical Hours: Thursday – Monday 10am – 6pm Weekend/holiday availability required

Wage: $65-75,000 combined wages and tips

Excellent Benefits include:

• Employee medical premium paid 80%, dependents paid 40% with low and no deductible options
• 80% employer-paid premiums for dental and vision
• Basic Life at 25K and Voluntary Life, AD&D, and Accident plans available
• 26 days paid time off (vacation, sick, and holiday), accrual begins after first 90 days
• 401k after one year with up to 6% company match
• Generous employee discounts at Trump Winery, Trump Cidery, and Trump Hotels
• Other employee programs such as TicketsatWork, Red Wing Shoes Discounts, Shoes for Crews, Discount Gym Membership at Planet Fitness, employee referral program, monthly education opportunities and so much more!

ESSENTIAL DUTIES:

• Management of tasting room staff including: interviewing, hiring, training, assigning/directing work, scheduling, evaluating staff, rewarding and disciplining employees, addressing complaints and resolving problems ensuring that the team is providing exceptional customer service
• Ability to create and maintain a fast paced, gracious and highly productive team ‘culture’ that is focused on making the guest experience the best it can possibly be
• Accountability for executing all tasting room operations including opening/closing procedures, inventory (order, stock, and maintain all inventory), maintain a friendly, warm and clean tasting room environment inside and outside at all times
• Excellent relationship building, communication and customer service skills: anticipate customer needs, respond intelligently to visitor questions regarding wine, wine making, and other Trump Winery operations
• Understand and adhere to budgets: achieve monthly, quarterly and annual tasting room sales objectives for guest traffic and customer acquisition, wine sales, wine club enrollments and positive guest feedback; control inventory, labor, expenses and cash management, ensure best product/services are received and at the best possible price; ability to be creative and flexible to adjust programs in order to achieve goals
• Work closely with and assist other departments including, but not limited to Sales and Marketing, Events, Wine Club, and Culinary with consumer/hospitality outreach efforts; assist with the creation and implementation of promotional programs and winery events to grow winery traffic and consumer sales; represent Trump Winery at offsite events to support both direct to consumer channels and attend offsite training or industry events and symposiums as required

REQUIREMENTS:

• BA or industry related certification/education or related experience
• Must be at least 21 years of age
• Positive, professional, detail-oriented, discrete, and able to handle multiple tasks simultaneously
• Self directed, motivated, independent and able to take direction; “can do” leadership attitude
• Outstanding customer service; sincere desire to create a memorable guest experience; handle pressure gracefully; commitment to excellence and high standards
• Must be able to lift, carry, push/pull 50 pounds; stand on feet for 8 hours
• Proficiency with Google Suite (Gmail, Docs, Sheets), Word, Excel, PowerPoint, ai; experience with POS, email marketing, web sales and social media
• Excellent relationship building, communication, customer service, and problem solving skills

Trump Winery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.

Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.

Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).